Head of Front Office Operations at I&M Bank

Branch: Sarit Centre

Branch Category: Large

Reports to: Branch Operations Manager

Supervision: Front Office Operations

PURPOSE:

To supervise the Branch Front Office operations team to ensure timely and accurate processing of transactions in line with laid down procedures, whilst ensuring all the respective controls, bank policies and procedural guidelines are adhered to.

PRIMARY RESPONSIBILITIES:

Supervision of;

• Processing of Outward RTGS, SWIFT, Deposit Contract Initiations, Deposit Contract Liquidations, Amendments of Deposit Contracts, Bankers Cheques, Drafts, and Foreign currency conversions.
• Validation of customer instructions to ensure they are executed as per customer’s mandate held in our books and  calling customers to confirm issuance of said transactions.
• Validation of customer accounts balances to ensure availability of sufficient funds to complete each transaction.
  Authorization / Verification of transactions in bank systems including CBS and DMS whilst observing delegated authorization limits.
• Guiding customers on remittance requirements to bridge knowledge gap and to ensure compliance with Bank Policies and Procedural guidelines and Prudential guidelines
• Obtaining necessary / required approvals from Superiors and Relationship Managers before progressing or executing any customer transaction which are NOT in compliance with Bank’s policies and Procedural guidelines
• Ensuring that customers, respective RMs and Branch Leadership are kept in the picture of any transaction which CANNOT be progressed for lack of funds or any other reason.
• Investigating and resolving customer inquiries and complaints in respect to their transactions processed by the Front Office Team in a timely manner – as per set TAT timeframes.
• Undertake Joint custodian of Branch vault and/or ATM when called upon to do so.
• To act as a reliever for Head of Back Office and Head of Cash, when the need arises and as will be advised by the Branch Operations Manager
• Engaging in administrative duties such as leave planning, mentoring and coaching reportees and managing the performance of the direct reportees including undertaking performance reviews
• Ensuring daily call backs are done and that reconciling of suspense accounts associated with above mentioned processes are done on a daily basis.
• Cross selling the Bank’s retail products.
• Any other duty as will be assigned by the Branch Operations Manager

PERSON SPECIFICATIONS

Academic Qualifications

Bachelor’s degree in a Business related field from a recognized institution.

Professional Qualifications

Part completion of CPA (K), ACCA or its equivalent – can be an added advantage

Experience

At least one to three years relevant experience.

Generic Competencies

• Technical skills;
• Ability to communicate;
• Report writing skills; and
• Numeric skills.

Skills and Attributes

• Excellent communication and interpersonal skills;
• Good people-management skills; and
• Excellent planning and organization skills