Applications Support Analyst at Save the Children

Are you look for a new challenge of joining an organization that is currently mid-way through an ambitious transformation to ensure that it’s IT fit for the future and delivers the intelligence of its business needs?

We are revamping all of our key systems and applications, from best in-class IT systems (Oracle HRIS, SAP Ariba) to in-house NGO-specific systems for Awards and Program management, as well as introducing a state-of-the-art, cloud-based integration platform.

The environment in which we operate also offers unique challenges from a technical point of view: will our solutions operate effectively worldwide, even in a refugee camp? Are we designing the systems to protect our beneficiaries' personal data with the utmost care? Are we designing a cost effective solution, bearing in mind that each dollar has been donated to us? Are we accountable for how we spend the donations? Are we making sure that the precious data we collect from the field becomes a source of understanding and better decisions?

Role Purpose:

To lead and provide high quality operational and technical application and systems support to Save the Children International’s customers and internal business functions. Minimising the adverse impact of Incidents and Problems on the business, preventing reoccurrence of Incidents, and ensuring release management is followed to allow the safe deployment of changes to production systems. Owner of the Problem Management process, ensuring reduction in recurring issue goals are achieved.

Location: Nairobi with travels outside the country

Reports to: Global Applications Team leader

Staff reporting to this post: None

Budget Responsibilities: None.

Qualifications and Experience

Essential

• Computing degree - BSc, BA or equivalent experience.
• Strong web/collaborative development and support experience required.
• Strong experience on system support and system Administration.
• Strong experience with SharePoint 2010 and/or 2013 for example experience and knowledge of key SharePoint functional abilities such as sites, communities, content editing, search, term sets, my sites, etc.
• Use of SharePoint Designer and InfoPath to create and rapidly deploy business solutions.
• Excellent knowledge of Active Directory and DNS.
• Good experience with collaborative/training applications such as Skype For Business
• Knowledge of relational databases (eg. MS SQL server)
• Cultural awareness and experience of delivering global web solutions that cater for local needs for example area with poor bandwidth, multiple character sets, etc.
• Good communication skills (written & oral English), including the ability to communicate and present both at a technical and non-technical level
• Able to demonstrate instances of initiative that have delivered organisational benefits
• Outstanding customer service orientation and follow-up skills
• Strong analytical and problem solving skills.
• Ability to work independently without direct supervision
• Ability to learn new web/collaborative systems and applications quickly
•  Ability to work well under pressure
• Understanding of basic networking / infrastructure knowledge.
• Experience with Microsoft IIS and/or Apache
• Agresso Knowledge is an added Advantage 

Desirable:

• MCITP qualified (Microsoft Certified IT Professional SharePoint 2010/2013)
•  ITIL Experience.
• Non-profit sector knowledge/experience