Customer Care In Charge at Radiant Group of Hospitals

Qualifications

• Degree in Public Relations, Communications or other related course from a recognized
• At least 10 years of experience in the incharge (Hospital experience will be an added advantage).
• Must be aged 38 years and
• Excellent communication, interpersonal and writing skills
• Drive, competence, flexibility and a willingness to learn

• Excellent organizational and time management skills with the ability to multitask
• The ability to cope with pressure
• Creativity, imagination and initiative
• Assertiveness
• Good teamwork, analytical and problem-solving skills
• Business awareness and a good knowledge of current affairs

 Responsibilities

• Responsible for calming down irate clients that cannot be handled at the reception
• Directing patients and clients to their respective
• Managing patients queue to ensure no or minimal
• Collecting feedback from customers and giving timely reports to the management on the
• Dealing with enquiries from the public
• Providing clients with information about new promotional opportunities services and
• Preparation of the Public Relations annual budgets
• Maintaining and updating information on the organization’s website, in liaison with the IT department.
• Engaging with users on social media sites such as Twitter, Instagram and Facebook
• Fostering community relations through events such as Community social responsibility and through involvement in community
• Managing the PR aspect of a potential crisis situation
• Maintain an up to date contact details for staff members, clients, service providers and any other relevant contact.
• Ensure that the client service personnel have an updated list of all the current members of the different corporate and any developments that they should be aware of
• Conduct daily ward rounds, make quick decisions to improve or enhance patient care as well as getting feedback from the
• Overseeing the client service team.
• Ensure sufficient and timely duty coverage in all stations by preparing and sharing a monthly duty roster in good
• Perform any other duties as may be assigned.