Customer Care Assistant III at Digital Health Agency (DHA)

Description

• This will be the entry and training grade for this cadre. An officer at this level will work under the guidance and supervision of a senior officer.
• Manning the reception desk
• Responding to visitors' queries, email and telephone inquiries
• Receiving, screening, guiding and directing visitors to designated offices and areas
• Recording and confirming visitors' appointments
• Issuing visitors passes
• Maintaining daily record of visitors' details
• Maintaining calls register
• Offering assistance and guidance to customers/clients with disabilities
• Administering customer service feedback forms and access to information forms to clients
• Offering administrative and secretarial support to the department; and
• Dispatching IEC materials and newsletters to both internal and external stakeholders.

Requirements

• Diploma in any of the following disciplines:- Customer Care, Public Relations, Mass Communication, Communication and Media, Event Management, Front Office or equivalent and qualification from a recognized institution; and
• Proficiency in computer applications.