Customer Care Assistant II at Digital Health Agency (DHA)

Description

• Manning the reception desk and receive, screen, guide and direct visitors to designated offices and areas
• Recording and confirming visitors' appointments and issue visitor passes
• Offering assistance and guidance to customers/clients with disabilities
• Reporting suspicious visitors to the security personnel
• Maintaining daily record of visitors' details
• Maintaining up to date records on visits and calls and emails
• Updating the internal directory
• Directing incoming calls and outgoing calls and customer service enquiries (including walk in clients and emails)
• Administering customer service feedback forms and access to information forms given to clients
• Offering administrative and secretarial support to the department

Requirements

• Cumulative period of three (3) years relevant work experience in the grade of Customer Care Assistant III or in a comparable position
• Diploma in any of the following disciplines:- Customer Care, Public Relations, Mass Communication, Communication and Media, Event Management, Front Office or equivalent and qualification from a recognized institution
• Proficiency in computer applications
• Shown merit and ability as reflected in work performance and results.