Account Assistant at City Health Hospital

Key Duties and Responsibilities:

You will make use of your technical and financial skills to track and manage patient cash flows, credit and insurance payments, and assist the front office receptionists with patient booking and in-clinic coordination.

Financial Service:

• Process bill transactions and payments by effectively and efficiently handling cash, Mpesa, credit card and insurance payments. Undertake the queueing and billing of patients.
• Document and reconcile bank transactions and bank statements.
• Handle cash clearing and credit balancing activities along with determining and investigating unidentified accounts.
• Maintain petty cash logs, receipts, refunds and balances.
• Responsible for compiling and reporting the revenue collected at the end of each day, using approved reporting templates.
• Maintain an up to-date inventory of all facility inventory related to the cashier duties e.g PDQ machines, mobile phones used to verify customer payments.
• Manage claims for submission to insurance companies for our accounts receivable.

Customer Service:

• Support the hospital front desk by booking and registering patients.
• Greet and welcome patients and visitors to the practice.
• Provide visitors and families with information regarding the facility’s services.
• Provide timely feedback to clients to ensure high customer satisfaction.
• To manage patients’ health data and personal information, and maintain confidentiality of data.
• To solve all customer cash related queries.

Process:

• Maintain a daily cashier reconciliation recap; reports any discrepancies to the senior accountant.
• Maintain relevant data bases and filing systems.
• Undertake departmental daily administrative tasks to ensure the functionality and coordination of the facility.
• Liaise with suppliers / maintain accounts payable data.
• Ensure all financial activities meet standards set forth in organisational policies and protocols.
• Coordinate activities with the accounting department to ensure the creation of daily, weekly and monthly reports.
• Post payments to appropriate accounts and maintain logs of daily receipts.
• Post receipts and other incurred expenses in the intersoft system.
• Prepare and submit monthly reports and any other duty that you may be lawfully assigned in the course of your duty.

The Candidate:

• At least 3 years of working experience preferably within the Healthcare Industry.
• Bachelor’s Degree in Finance or Business-related degree plus CPA (K).
• A prowess in Clients Relationships and excellent customer service.
• Great work attitude, positivity and aggressive with passion and drive for success.