Account Collection Manager at Yellow Pages Kenya

We are hiring an Account Collection Manager / Debt Collector to follow up on overdue accounts, negotiate repayments, and help drive recovery performance. This is a commission-based role, offering high earning potential for results-oriented professionals.

What You’ll Do

• Follow up on overdue accounts and negotiate repayment arrangements
• Maintain accurate records of collection activities
• Resolve payment issues and disputes professionally
• Work closely with internal teams to meet recovery targets
• Monitor collection performance and provide regular recovery updates

What We’re Looking For

• 2–3 years’ proven experience in debt collection, credit control, customer service, or a related role
• Experience working within microfinance institutions, money lending companies, SACCOs, fintech lenders, or collections environments is a strong advantage
• Strong communication and negotiation skills
• Ability to handle sensitive situations professionally
• Results-driven with a strong ability to meet collection targets
• Good analytical and reporting skills