Account Executive at Minet Kenya

Department  : Corporate General Business

Position Reports to : AGM - Corporate Business Lines

Purpose of the Job

Manage Key Client Accounts and ensure customer delight by utilizing Minet’s expertise and resources.

Duties and Responsibilities

I. Business Retention

• Relationship management with Influencers
• Understand the client’s priorities
• Draw up and ensure implementation of the client promise plan
• Ensure Stewardship meetings are held twice a year
• Seek Annual feedback from clients on service

II. Carrier Management                

• a) Seek Appropriate wordings
• b) Develop Service Level Agreements

III. Operational             

• Invoicing and collection of underwriter endorsements
• Issue policy documents to clients
• Audit policy documents to ensure they reflect the client’s expectations
• Grow accounts organically
• Claims Management
• Ensure Strategic Partnerships with Minet Global Partners
• Support Sales team

Key Result Areas

The accountability areas are as follows;

• Quality Service & relationship management
• Business Retention

Knowledge and Skills Required

The job holder must possess:

• Bachelors Degree in a relevant field of study
• Diploma in Insurance (AIIK) or ACII
• 5 years’ experience in relevant or similar field
• Organizational and planning skills
• Interpersonal and communication skills
• Analytical skills
• Flexibility and adaptability
• Computer literacy and familiarity with standard office 
• computer applications.
• Well-developed verbal, written and communication skills
• Good record keeping skills
• Attention to details