Account Manager-Cross Border Payments at Equity Bank Kenya

Reporting to the Group Head of Cross Border Payments, the Account Manager will oversee and manage existing and new Payment service providers. The scope of work will include, but not limited to, onboarding PSPs under Equity Group and managing the relationships with these partners. The role will require the person to fully understand how the partner works and provide solutions to issues and requests from the partner.

Key Responsibilities & Accountabilities

• Onboard and facilitate Partnerships with the PSPs.
• Participate in periodic reviews with the PSP Partners.
• The main point of contact between the bank and PSP Partners.
• Maintain a revenue tracker for transactions, volumes and income
• Support cross border acquiring product training within the Group network
• Plan and manage strategies to drive revenue growth in cross border acquiring.
• Generates leads and calls on prospects to drive strategic new business signings.
• Coordinating marketing activities with the Marketing team and ensure we get ROI.
• Anticipate market developments, trends and identify business growth opportunities.
• PSP account management. Identify, develop and lead the management of PSP accounts.
• Maintain up-to-date tracker for all the PSPs in the pipeline ;document sales call information, trends, future call objectives, sampling data and overall sales performance.
• Performs other duties as assigned.

Qualifications

• Business related degree/diploma from a recognized University
• Adherence to a code of conduct and ethical guidelines
• A minimum of five years’ experience in a financial institution
• Experience engaging C-level management and senior executives
• Attention to detail and ability to proactively assess product needs
• In-depth knowledge on gathering and understanding market intelligence
• Strong understanding of overall banking operations, systems, and processes
• Excellent financial, business understanding and numerical skills
• Excellent communication skills, with demonstrated ability to collaborate with different individuals across the business to problem-solve issues, develop recommendations, and execute on next steps
• Excellent computer literacy including standard office applications such as MS Office packages (Word, Excel, PowerPoint, Access)