Account Manager at Flare Emergency Response

• The Account Manager's responsibilities include building relationships with our B2B member accounts, managing client renewals, and serving as the primary contact for our customers.
• If you are passionate about emergency services and have experience in client management, we’d like to meet you. You should have previous experience in customer relationship management, excellent communication, presentation, and listening skills, exceptional organisational skills to keep track of everything, the ability to draw valuable insights from data to provide actionable recommendations to both clients and internal teams and the ability to manage conversations with Executives

Responsibilities

• Develop and grow relationships with clients and corporate members as they transition from sales prospects to active users of our products and services.
• Serve as customers’ first point of contact, handling escalations internally and externally, managing ad-hoc queries, and attending regular business meetings to ensure a seamless client experience.
• Drive client retention by engaging with customers in a timely manner to explore renewal opportunities.
• Efficiently respond to customer requests across multiple channels, ensuring prompt and effective resolution of queries and concerns.
• Drive product improvement by collecting, analyzing, and relaying client feedback to the relevant teams within the organisation.
• Develop an in-depth understanding of each client's business needs, industry trends, and unique requirements to tailor our services and solutions better to meet their expectations.
• Define and execute growth opportunities within the existing client base.
• End-to-End Account Management: Minimize the involvement of other departments; handle internal and external escalations independently.
• When required, coordinate internally and provide clear response timelines to clients.

Requirements

• 3+ years of Account Management/Customer Service or Relationship Management Experience.
• Exceptional verbal and written communication skills. Strong ability to serve as the initial point of contact, handle escalations, and manage ad-hoc queries, with the capacity to attend and contribute to regular business meetings.
• Good commercial acumen and analytical skills.
• Excellent phone and presentation skills, allowing you to confidently engage with clients and present solutions in a clear and persuasive manner.
• CRM Software Proficiency.
• Proven ability to work independently and as part of a team, with a self-motivated and results-driven approach to achieving goals.
• Client-Centric Mindset: Proven track record of efficiently responding to customer requests through various channels, ensuring timely and effective resolution.
• Capability to autonomously manage client accounts, minimizing the need to involve other teams and providing transparent liaisons when necessary.
• A bachelor's degree in a relevant field is preferred but not mandatory, with equivalent work experience considered.