Account Manager at Kisi

About The Role

• As an Account Manager at Kisi, you will be responsible for managing and growing relationships across an assigned portfolio of existing customers. You will serve as a trusted advisor throughout the customer lifecycle — driving retention, identifying expansion opportunities, supporting renewals, and ensuring customers are maximizing the value of the Kisi platform.
• You will work cross-functionally with Sales, Support, Product, Billing, and Partnerships teams to deliver a strong customer experience while helping drive expansion MRR across hardware, software, integrations, intercom, visitor management, cameras, and other Kisi solutions. This is an exciting opportunity for someone who enjoys relationship-building, consultative selling, problem solving, and working in a fast-growing SaaS and physical security environment.

What you'll do

• Manage a portfolio of SMB and Mid-Market customer accounts across multiple verticals including fitness, coworking, commercial real estate, and education
• Build strong customer relationships through proactive communication, strategic business reviews, and operational support
• Drive customer retention and successful renewals while identifying risks early and partnering internally on mitigation plans
• Identify and close expansion opportunities including additional doors, locations, software licenses, integrations, intercom, visitor management, and camera solutions
• Partner closely with Billing Support and Technical Support to ensure customer issues are resolved efficiently
• Maintain accurate account activity, health status, renewal tracking, and opportunity management within HubSpot and Chargebee
• Collaborate with Product and Partnerships teams to relay customer feedback and identify growth opportunities
• Support onboarding coordination and customer adoption initiatives to improve long-term account health
• Meet and exceed monthly expansion and retention targets
• Help improve internal processes, documentation, and customer success workflows as the Account Management function continues to scale

Qualifications

• 2–4 years of experience in Account Management, Customer Success, SaaS Sales, or a customer-facing SaaS role
• Strong verbal and written communication skills in English
• Experience managing customer relationships, renewals, or expansion opportunities
• Comfortable working in a fast-paced startup or high-growth environment
• Strong organizational skills with the ability to manage multiple customer accounts simultaneously
• Experience using CRM systems such as HubSpot or Salesforce
• Ability to work cross-functionally with technical and non-technical teams
• Self-motivated with strong ownership mentality and accountability
• Experience in SaaS, physical security, proptech, coworking, or fitness technology industries is highly desirable
• Experience with subscription-based software or recurring revenue business models is highly desirable
• Additional language fluency such as Spanish or French is highly desirable