Account Manager at Tracom

Key Responsibilities:

• Maintain constant communication with existing customers, ensuring their experience remains positive.
• Provide individualized attention to meet each customer's unique needs.
• Develop initiatives to increase customer satisfaction and retention.
• Manage customer expectations during service disruptions and ensure quick resolutions.
• Oversee the contracting process, ensuring SLA obligations are met.
• Meet sales targets within existing and new accounts.
• Build new business relationships using existing contacts.
• Manage the tendering process to ensure competitive responses.
• Prepare and share monthly, quarterly, and annual sales reports.
• Ensure customer requirements are met during project delivery.
• Share customer feedback for service and product improvement.
• Collaborate with the Marketing Lead on marketing plans and activities.
• Attend industry events and conferences for business development.

Job Specifications:

• Bachelor’s Degree in Business Administration or related field.
• Five (5) years of experience in Business Development/Key Account Management in the banking industry or a related field.
• Strong negotiation and presentation skills.
• Ability to obtain, analyze, and translate data.
• Excellent communication and interpersonal skills