Accountability & Compliance Investigations Specialist at Medecins Sans Frontieres (MSF)

Tasks & Responsibilities

Accountability Audits & Proactive Monitoring

• Conduct thematic or comprehensive accountability audits focusing on community engagement, decision-making, resource allocation (beyond pure financial auditing), and adherence to commitments.
• Ensure audit findings inform management of decision-making and corrective actions.
• Perform regular risk assessments to identify vulnerabilities and emerging challenges in the accountability and integrity landscape.
• Provide real-time advisory support to offices and programme coordination teams (where applicable) on setting up and strengthening accountability systems.

Compliance Oversight

• Assist in maintaining the Risk and Compliance Register, tracking deviations from established policies, protocols, and donor agreements.
• Prepare formal Compliance Gap Reports with clear findings and tracked corrective action plans.
• Conduct periodic compliance reviews and audits across departments to detect gaps early and ensure proactive remediation, and cross departmental alignments with Safeguarding, EDI, Data Protection and HR.
• Establish clear referral protocols with Safeguarding to distinguish between behavioral/safeguarding cases and Integrity/Fraud cases.
• Follow up on key findings, evidence, risk ratings, recommendations, agreed action implementation by owners and escalation of overdue high-risk actions.
• Carry out compliance monitoring and follow-up through regular review, analysis, reporting and follow-up.

Investigations (Supporting Role)

• Conduct impartial investigations into allegations of fraud, corruption, financial misconduct, and breaches of organizational protocol. as assigned by the Head of ATU, following the strict Investigation Protocol.
• Support complex investigations led by the Head of ATU by gathering and analyzing financial records, transactional data, and documentary evidence.
• Collaborate with forensic experts and legal advisors as needed to ensure investigations are thorough and evidence based.
• Coordinates confidentiality standards and case-ownership responsibilities.

FRM Oversight & Quality Assurance

• Provide technical support to departments and programmes (where applicable) in designing context-appropriate Feedback and Response Mechanisms (FRMs), including hotlines and community liaison structures.
• Monitor FRM performance using key indicators (response time, resolution rate, user satisfaction) and ensure case tracking for sensitive complaints.
• Ensure FRMs are accessible safe, and inclusive particularly for vulnerable populations or target groups.
• Analyze FRM data to identify systemic issues and contribute to organizational learning.

Reporting & Capacity Building

• Contribute data-driven insights to the Quarterly Internal Dashboards and the Annual Accountability Report.
• Support the development and delivery of training modules on Accountability Fundamentals, FRM Management, and Whistleblower Protection for staff.
• Support development of scalable training approaches including e-learning modules.

Qualifications

Education

• Advanced university degree (Master’s or equivalent) in Accounting, Finance, Auditing, or a related field.

Experience

• Certified Public Accountant (CPA), Chartered Accountant (CA), Certified Internal Auditor (CIA), or Certified Fraud Examiner (CFE) is required.

Competencies

• Experience working in Eastern Africa or similar complex operational environments is highly desirable.