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  • Posted: May 22, 2020
    Deadline: May 22, 2020
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  • Accurex Consultants, being founded in 1998, is a Management Consulting center with a highly qualified team of dedicated management & human resource experts. We are the one stop Centre for all of your management and Human Resource needs.
    Read more about this company

    Our client a fast growing young security technology based company is looking to hire a highly skilled and experienced Control Room Operator to provide support to the company’s daily operations and deliver high standards of service to customers, management and staff.

    Main Duties and Responsibilities

    • Monitor all security, communications and fire/life safety systems within the designated region via the provided monitoring systems.
    • Serve as the liaison between all departments and the Security Department.
    • Handle complaints and unusual/critical event information to the appropriate personnel immediately.
    • Ensure accurate documentation of routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods).
    • Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment.
    • Complete ‘task work orders’ for all reported maintenance needs
    • Inform (without delay) the relevant personnel of any missing, damaged, inoperative equipment or communications, alarm, CCTV, or other systems
    • Detect, analyze and alert relevant personnel regarding any adverse conditions to the corporation and its employees.
    • Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitor and respond to all security/life safety system alarms.
    • Control and monitor the two-way communication systems.

    Qualifications and Experience

    • Diploma in a security related field.
    • At least 1 year verifiable experience in information research or SOC experience.
    • At least 1 year verifiable experience in a security command or communications center.
    • Proficient computer skills including Microsoft Office.
    • Excellent oral and written communication skills.
    • Ability to work in a team environment.
    • Ability to multitask.
    • Ability to identify critical issues quickly and accurately.
    • Attention to detail.
    • Ability to remain calm and professional under stress.
    • Must be physically fit.

    Method of Application

    If qualified and interested in this position please send your CV and cover letter to myjob@accurex.co.ke quoting the role ‘Control Room Operator’ on the subject line by 22nd May, 2020.

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