Acquiring Manager at Ecobank Kenya

KEY RESPONSIBILITIES

BUSINESS AND FINANCIAL PERFORMANCE 

• Responsible for end-to-end merchant lifecycle - planning, execution and delivery of relevant digital solutions to merchants including EcobankPay, Web and POS, to improve customer experience and grow revenue 
• Ensure pricing and contracts with Merchants are in line with Group Policy. 
• Work with business and product managers to deliver the best digital collection solutions for clients  Build value-based relationships with colleagues in country, cluster and group, and clients 
• Ensure affiliate distribution is optimized leveraging continuous customer analysis/engagement Identify & execute commercial/market initiatives for incremental volume/revenue/profit 
• Ensure developments of products to enhance proposition, to achieve new businesses and develop long term profitable relationships 
• Actively pursue opportunities to improve our route to Market, leveraging best practices 

CUSTOMER MANAGEMENT 

• Engage customers and propose digital solutions that will improve their businesses 
• Ensure application of merchant programs are designed to enhance Ecobank’s brand equity 
• Drive horizontal expansion through outlet creation incentive programs 
• Ensure high customer satisfaction as measured and monitored through client engagement and surveys Leadership and People Management 
• Actively partner with affiliate business heads and group product heads to grow acceptance points 
• Provide timely and accurate information on merchant management activities 
• Embed digital collections in affiliate culture through regular engagements with all staff 
• Participate in group activities as required

RISK, PROCESS CONTROL & OPERATIONAL PERFORMANCE 

• Promote ethical and integrity standards, and establish a culture within Ecobank’s merchant network that establishes and demonstrates to all merchants the importance of controls 
• Manage all aspects of risks associated with the Acquiring business and supporting functions(AML,KYC , Credit Risks, Audits, Regulatory and Card Schemes Compliance). 
• Ensure there is a strong internal control system in place to minimise operational losses, franchise risks and monitor its adequacy and effectiveness 
• Manage and maintain relationships with key stakeholders and 3rd relationships involved in Acquiring business 

STRATEGIC INITIATIVES 

• Strategically prioritize merchant segments to achieve commercial viability of the Acquiring business 
• Lead strategic initiatives which position Ecobank as the partner of choice for business payment needs banking services from a customer experience perspective 
• Implement a loyalty program for merchants and customers to increase growth in product sales

QUALIFICATIONS, EXPERIENCE & PERSONAL ATTRIBUTES

• Candidate should have 3-5 years of product development/ management, excellent interpersonal skills, strong execution and technical skills 
• Relevant experience with at least four years in a cash management/Transaction Banking business environment, 
• Good understanding of Operations and technology processes related to API integration 
• Strong client focus with ability to understand client needs and stay abreast of client, industry and market trends 
• Exceptional relationship management skills including ability to manage and influence multiple stakeholders 
• Good interpersonal skills to drive teamwork and work effectively in cross-cultural, cross geographical teams to drive value for our clients and the bank 
• Demonstrate responsiveness and ability to work with urgency 
• Customer focused & results oriented
• Good project management including understanding and planning for operational risk 
• Knowledge of banking operations, operational risk management and service delivery 
• Distribution Management and or Channel Management experience is an advantage 
• Excellent verbal and written communication skills  General knowledge of digital payments services