Activities Officer/Naturalist at Fairmont Hotels & Resorts

About the job

Activities officer/Naturalist

• To welcome and bid farewell to guests pleasantly and professionally by offering them outstanding service during the moments of contact with them.
• Ensure the products and services offered are of high standards and adhere to the FHR health and Safety regulations.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• Will ensure that guest attention is the utmost priority during moments of engagement.
• Will demonstrate the Fairmont Brand Standards at all times by actively engaging our guests.
• Will follow consistently the service essentials for front office while performing your duties and ensure guest satisfaction.
• Will ensure you are able to explain in great detail when conveying information on all activities that Fairmont Mount Kenya Safari Club has to offer.
• Will ensure that you are conversant with 25 FAQS in the department.
• Will ensure all bicycles, golf sets and all other equipment are always in good working condition
• Ensures the working environment is free of safety hazards and hindrances to avoid any time work accident.
• Be able to report all accidents and injuries, no matter how minor, to the Hotel Nurse and Security Department.
• Follow all health and safety standards as per FHR and KEN at all times.
• You will be required to track revenue generated by the activities you are involved in.
• You will ensure monthly sales targets are achieved.
• Support all environmental initiatives at all times.

Your Experience And Skills Include

• We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
• Needs to have formal training to minimum Diploma level as forestry or environmental science
• with coursework in such fields as botany and outdoor recreation
• Previous experience as a Driver preferred
• Valid Driver’s License required
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all

Your Team And Working Environment

• Fun-loving, Vibrant & passionate to grow with us
• The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent