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The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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About the job
As restaurant hostess, primary responsibility is to greet and seat all guests that dine in the restaurant. In addition to this task hostess must be highly visible at all times and be ready to provide any assistance to guests as requested or required.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing?
- Demonstrates Fairmont’s Service Plus Standards in all interactions
- To report on duty punctually, in full uniform according to appearance and grooming standards
- To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Mount Kenya Safari club.
- To consistently offer professional, friendly and warm service
- To demonstrate a complete understanding of Restaurants’ Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
- To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way
- To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
- Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
- To follow all of safety and sanitation policies when handling food and beverage
- Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant
- Follows Hotel’s telephone etiquette standards
- Follows Occupational Health & Safety regulations
- Reports suspicious people, parcels, and behaviors to Security
- Ensures adherence to Fairmont’s Code of Ethics
Your Experience And Skills Include
- Certificate in food and beverage.
- A minimum of 2 years’ experience.
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours.
- Must be computer literate
Your Team And Working Environment
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
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About the job
As a restaurant waiter, primary responsibility is to greet and seat all guests that dine in the restaurant. In addition to this task, waiters must be highly visible at all times and be ready to provide any assistance to guests as requested or required.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing?
- Demonstrates Fairmont’s Service Plus Standards in all interactions
- To report on duty punctually, in full uniform according to appearance and grooming standards
- To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Mount Kenya Safari club.
- To consistently offer professional, friendly and warm service
- To demonstrate a complete understanding of Restaurants’ Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
- To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way.
- To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
- Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
- To follow all of safety and sanitation policies when handling food and beverage.
- Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant.
- Follows Hotel’s telephone etiquette standards
- Follows Occupational Health & Safety regulations
- Reports suspicious people, parcels, and behaviors to Security
- Ensures adherence to Fairmont’s Code of Ethics
Your Experience And Skills Include
- Certificate in food and beverage.
- A minimum of 3 years’ experience.
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours.
- Must be computer literate.
Your Team And Working Environment
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
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About the job
To assist in all areas of the hotel interior and exterior, with Carpentry and decorative work allocated by them or through a service request system..
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Repair and maintain all types of wooden structures and all Door Locks.
- Repair and maintain decorative finishes.
- Repair and maintain furniture/finishes/coverings.
- Regular maintenance of rooms and public areas.
- Supervision & inspection of all works done by contractors that pertains to Carpentry works.
- Ensuring that there is enough paint in the store.
- Placing orders of materials required.
- Maintain and conform to Room Perfect Program and ensuring no repeat jobs.
- Monitor and control supplies and minimize waste.
- Assists in maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained.
- Participates on the guest complaint follow up and recovery process, by reporting them to
- Must be familiar with Kenyan, OSHA, FTO, HACCP and other Company - Health & Safety Policies and ensure your areas promote and comply with them.
Your Experience And Skills Include
- KCSE Certificate.
- Carpentry Govt. Trade Test 111. Government Trade Test Three (3)
- Be in good physical condition to perform extensive walking, bending and stretching.
- Be able to lift up to 20 kg.
- Previous experience working in a hotel setup added advantage.
- Have knowledge and experience of Masonry.
- Good spoken English
Your Team And Working Environment
- Fun-loving, Vibrant & passionate to grow with us
- The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort,
Our Commitment To Diversity & Inclusion
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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About the job
Demi Chef de Partie-(Hot & Cold Kitchen)
Maintains the highest standards of food quality and presentation in workstation as directed by the CDP on duty. Must have some knowledge of all areas of the kitchen including a la carte restaurant, and production areas of; banquets, garde-manger, vegetable, butcher, soups, and sauce stations.
What’s In It For You
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
What You Will Be Doing
- Produce quality product in a timely and efficient manner for the guests or staff.
- Support the Chef de Partie or Sous Chef in the daily operation and work
- Work according to the menu specifications by the Chef de Partie
- Keep work area at all times in hygienic conditions according to the rules set by the hotel
- Control food stock and food cost in his/her section.
- Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites
- Follow the instructions and recommendations from the immediate superiors to complete the daily tasks
- Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques
- Instruct and lead subordinates through their daily requirements in food preparation and actively take part in set up of buffets and special functions
Your Experience And Skills Include
- Experience and proficiency in a la carte and production cooking
- Experience in a luxury hotel with comparable service and standards an asset
- Creative and passionate about food and customer service
- Able to work in a high-pressure environment
- Excellent interpersonal and communication skills; a team player
- Culinary art diploma is an asset
- Previous experience as a commis/cook required
- Food Handler certificate require
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About the job
The main responsibility of the Supervisor, is to be involved in day to day operations, ensuring that all standard procedures, rules and regulations, the quality of service and sequence of service are highly implemented and emphasized by the colleagues. He/She facilitates all guest needs and expectations in by providing exceptional service. The Supervisor is responsible for the entire operation in the absence of the Manager or Assistant Manager. He/she will support any activities of the management.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Ensures that the standards of Fairmont Hotels & Resorts are maintained and highly implemented
- Supervises, coordinates and gives directions to the team
- Updating all Colleague Logs/ Files
- Participate in service as necessary in accordance with Restaurant/Bar needs
- Control stocks for daily use in the restaurant to ensure service requirement of the Cascades/Bridges are met
- Control breakage, waste and spoilage
- Ensuring Safe and Healthy work environment for all the Guests and the Colleagues
- Maintaining Restaurant’s cleanliness as well as ensuring to log on maintenance needs.
- Checking of expiry dates and non-dated products on daily basis
- Schedules Guest Reservations and arranges for private function or special party
- Checked opening and closing duties assigned to all the colleague
- Follows Hotel’s telephone etiquette standards
- Follows Occupational Health & Safety regulations
Your Experience And Skills Include
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
- Must be guest-oriented and colleague oriented, have a vibrant personality, and radiate enthusiasm to assist people
- Minimum 5 years in Food and beverage department
- Must have atleast Diploma in hotel management
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours.
- Must be computer literate and analytical
Your Team And Working Environment
- Fun-loving, Vibrant & passionate to grow with us
- The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort
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About the job
Bar Tender’s primary responsibility is to exceed all expectations of all Internal and External Guests. Facilitating an excellent guest experience in the outlet by ensuring exceptional products and services at all times.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing?
- Demonstrates Fairmont’s Service Plus Standards in all interactions
- Mixes and prepares a wide range of beverage items.
- Greets all guests and colleagues in a warm and sincere manner and always adopts a positive attitude to keep the team spirit at its highest.
- To ensure that all guests leave the outlet with a lasting positive experience and impression of the outlet.
- Should be punctual, efficient, and above all courteous – assuming a pleasing and helpful attitude towards each guest.
- To have pride in his/her appearance and personal hygiene, making sure that his/her uniform and shoes are always of the highest standard.
- Has a genuine desire to provide an unparalleled guest experience.
- To handle any guest feedback in an appropriate manner ensuring the guest leaves the outlet completely satisfied. If unable to correct the situation the colleague must inform supervisors or managers in order to facilitate service recovery.
- Checks and sets-up bar and equipment, places bottles in the proper place, prepares adequate mise-en-place to be used during the shift.
- To report to duty punctually, in full uniform according to appearance and grooming standards.
- To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
- To make and serve drinks in accordance with liquor laws.
- To maintain a clean and safe work and dining environment.
- To have full knowledge of available menus of the restaurant.
- To be aware of safety in the bar, to have complete understanding of adhere to the company’s policy regarding fire, hygiene and safety.
- Maintain an accurate reasonable inventory, completing nightly and monthly inventory counts.
- To order, stock, and control all necessary par stock levels.
- Ensures that licensing hours and laws are strictly followed.
- Monitoring Freezers and Refrigerators, should any problems occur it must be reported to the technical services.
- To ensure that costs are kept to a minimum by controlling wastage and breakage.
- To read the notice board and logbook on a daily basis.
- To identify any training sessions as scheduled without fail.
- Occasional Duties/Projects as assigned to you by the Outlet Manager or Food & Beverage Director/Asst. Food & Beverage Director may be assigned to you periodically.
- Follows Hotel’s telephone etiquette standards
- Follows Occupational Health & Safety regulations
- Reports suspicious people, parcels, and behaviors to Security
- Ensures adherence to Fairmont’s Code of Ethics
Your Experience And Skills Include
- Certificate in food and beverage.
- A minimum of 3 years’ experience.
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours.
- Must be computer literate.
- Must be physically fit.
- Must have good knowledge of beverages and cocktail
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About the job
As a breakfast chef you would be responsible to prepare and deliver to breakfast service, providing a high standard of fresh food to the hotel restaurant.
Undertake a varied list of food preparation for the kitchen daily and take full responsibility and accountability for the Breakfast Shift. Additionally ensuring that all policies and procedures laid down by management are implemented.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing?
- Take control of the breakfast service and ensure guests receive a truly delicious and memorable breakfast
- Ensure the kitchen is always kept clean and hygienic.
- Ensure all stocks are kept under optimum conditions.
- Ensure all mise-en-place is always freshly prepared and on time.
- Ensure all dishes are being prepared to the correct recipe and to the correct quantity.
- Ensure the department is operated within the appropriate legislation and the appropriate records are maintained up to date.
- Ensure any anticipated issues are communicated promptly to the Head Chef.
- Ensure all staff under your control are treated fairly and with courtesy.
- Ensuring and controlling levels of guest satisfaction, quality, operating and food costs on an ongoing basis.
- Collect feedback from the guest during the breakfast session and report to Head chef on any complaints or issues.
- Monitor and ensuring that the production, preparation, and presentation of food are always of the highest quality.
- Personal grooming and appearance standards are met regarding cleanliness, sanitation, and hygiene.
- Assist with producing menus and new dishes.
- Liaise with sous chefs regarding daily raw materials for breakfast
- Have a good knowledge on health & safety, hygiene, equal opportunities, HACCP and any other legislation.
Your Experience And Skills Include
- Diploma in food and beverage.
- A minimum of 4 years’ experience.
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours.
- Must be computer literate
Your Team And Working Environment
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
go to method of application »
About the job
You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.
What Is In It For You
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues
- Prepare and service all food items for a la carte and buffet menus according to hotel recipes and standards
- Actively share ideas, opinions and suggestions in daily briefings
- Maintain proper rotation of products in all chillers to minimize wastage/spoilage
- Ensure storeroom requisitions are accurate
- Have full knowledge of all menu items, daily features and promotions
- Ensure the cleanliness and maintenance of all work areas, utensils and equipment
- Follow kitchen policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverages
Your Experience And Skills Include
- A minimum of 1 year experience in a similar role
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collectively as part of a tea
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About the job
Perform facials, manicures, pedicures and waxing (aesthetic services) as well as all body treatments such as massage, scrubs, and wraps in a safe and professional manner to Guests. Provide uncompromising attention to Guest.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing?
- Perform all spa treatments on members and Guests using safe and professional techniques.
- Perform spa treatments services in a safe, comfortable, and hygienic manner.
- Maintain an ample inventory of all products necessary to perform all facials and waxing services including skin care products, cotton, distilled water, warm wax, waxing sticks, bowls, towels, sheets, blankets, plastic bags, and face cloths, etc. Prepare kits as required.
- Maintain a neat and orderly work area consistent with the high standards of the facility.
- Assist in any and all ways in the beauty salon when not scheduled to perform aesthetic services. This assistance is to include acting as salon receptionist, performing manicure/pedicure services, selling and restocking professional retail skin care and hair care products.
- Constantly maintain up-to-date knowledge of the personal services performed and any revisions in the skin care products or procedures used.
- Answer all questions related to services performed and products used.
- Be on time for appointments and thoroughly review appointments after completing each service and shift.
- Courteously interact and answer all facility-related questions with Members and Guests.
- Assist in the co‑ordination of spa treatments with other spa programs.
- Ensure current trends in aesthetic industry are reviewed.
- Serve as catalyst to promote spa services to Members and hotel Guests.
- Maintain current professional licenses.
- Report dysfunctional equipment to Spa Director.
- Work with the Lead Therapist in the formulation of plans for projects.
- Ensure individual is well versed in all aspects of the spa's operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).
- Assist in the operations of all spa departments as required:
Your Experience And Skills Include
- Certificate from an accredited school of aesthetics.
- Minimum of 4 years’ experience as Aesthetician.
- Safety oriented First Aid.
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours.
- Must be computer literate
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About the job
Responsibilities
Reporting to the Assistant Leisure & Activities Manager, responsibilities and essential job functions include but are not limited to the following
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Consistently offer professional, friendly and engaging service
- Plan all activities offered through the Kids Club
- Plan ahead and prepare for activities according to the activity calendar
- Ensure all children attending the Kids Club have been registered by a parent or guardian
- Create new and exciting activities to drive enthusiasm for all children in the resort
- Maintain stock of items required for kids activities such as paints, crayons, papers, toys, etc through inventory and ordering new stock when needed
- Ensuring safety and security of kids at all times
- Ensure all areas are clean and well maintained
- Provide a high level of guest satisfaction through effective communication
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Other duties as assigned
- Will ensure that before reporting on duty you are in complete uniform, maintaining posture, and engaging the guest.
- Will be a role model in the department; known for consistently following Hotel standards.
- Will uphold and demonstrate a commitment to Fairmont’s Value Statement of respect, integrity, teamwork, and empowerment.
- Will ensure you check the timetable daily in cases of duty changes
- Will always arrive on time, in proper uniform, mentally and physically prepared, and following Hotel’s grooming standards for their scheduled shift.
- Will follow all FHR standards are followed by the team.
- Has outstanding guest services skills, professional presentation and sophisticated communication skills.
- Will be aware of the Hotel’s outlets and hours of operations as well as any changes conveying this information to guests.
- Fully aware of all of the hotel activities and be an instructor for guest when required.
- Able to give clear and concise information when communicating to guests, as well as demonstrates empathy & responsiveness when addressing issues and concerns.
- Has superior organization skills, not just with own work, but also by directing the work of other colleagues within the department.
- Will actively seek duties and tasks during slow periods to maximize efficiency.
- Must be able to work independently
- Ensures the working environment is free of safety hazards and hindrances to avoid any time work accident.
- Will ensure that equipment and material is maintained and is in proper working condition at all times and report any missing or damaged items to the supervisor.
- Make sure you report all suspicious persons, packages, vehicles, luggage, and observations to Security.
- Ensure you promote safety, security, and well-being of our guests by not providing any information to anyone unless approved and will not provide keys to anyone not registered to the room.
- Ensure you report all accidents and injuries, no matter how minor, to the Hotel Nurse and Security Department.
- Ensure you follow all health and safety standards as per FHR and KEN at all times.
- Will ensure all activities undertaken by guests are accounted for in terms of revenue.
- Monthly summary of all activities done and revenues collected to be send to your supervisor by 05th of every month.
- Will be cost conscience and able to control costs of all stationary at your disposal.
- You will ensure monthly sales targets are achieved.
- Will attend all trainings as requested.
- Will sign the training forms after attendance.
- Support all environmental initiatives at all times.
- Can be allocated any other duties as required by management.
Your Experience And Skills Include
- Previous experience with children activity planning required
- Certification in Child CPR and First Aid required
- Computer literate in Microsoft Window applications preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Frequent standing and walking throughout shift
- Occasional lifting and carrying up to 30 lbs
- Frequent kneeling, pushing, pulling, sitting
- Occasional ascending or descending ladders, stairs and ramps
Your Team And Working Environment
- Fun-loving, Vibrant & passionate to grow with us
- The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfor
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About the job
As a Gym (Fitness) Instructor, you will play a key role in helping others improve their wellbeing.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing?
- Evaluate, educate and motivate fitness center staff in matters concerning health and fitness of members/guests and staff. Responsible for fitness instruction, selection of activities and departmental assignments. Administer overall Fitness Centre, Membership, Yoga and Aerobics. Provide uncompromised attention to guest/member service.
- Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget.
- Prepare and present monthly budget reports and to assist in the preparation of annual operations budget.
- Develop and implement programs to enhance Fitness Centre revenue.
- Monitor and effectively control Fitness Centre expenses.
- Leading group and individual fitness class
- Assisting guests with fitness routines and practice
- Ensure all guests have an enjoyable memorable experience.
- Have full knowledge of the hotel’s emergency procedures
- Follow department policies, procedures, safety, and service standards
Your Experience And Skills Include
- Certified instructor in group and/or fitness instruction.
- Minimum of 4 years’ experience as a Gym (Fitness) Instructor.
- Safety oriented First Aid.
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours.
- Must be computer literate
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About the job
Driver guide
Strives to provide a motivating and professional driving experience to create an unforgettable impression and project a favorable image of the hotel at all times.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- To consistently offer professional, friendly and engaging service
- To deliver and collect hotel guests at the Airport, Airstrip, rooms and chauffeur drive them using the hotel vehicles.
- To work closely with the Concierge, Door man, Duty Manager and Executive Office
- To assist guests regarding hotel facilities in an informative and helpful way
- To follow department policies, procedures and service standards
- To follow all safety policies
- Other duties as assigned
Your Experience And Skills Include
- We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
- MUST have secondary education
- Previous experience as a Driver preferred
- Valid Driver’s License required
- Excellent communication skills and a professional presentation
- Strong interpersonal, organizational and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Your Team And Working Environment
- Fun-loving, Vibrant & passionate to grow with us
- The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort
Our Commitment To Diversity & Inclusion
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
go to method of application »
About the job
Chef De Partie (Hot & Cold Kitchen)
You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Delegates and Assists in preparing of cold food. Full awareness of all menu items, their recipes, methods of production and presentation standards.
- Complete daily checks of all mis-en-place to ensure freshness and quality standards and maintain proper rotation of product in all chillers to minimize wastage/spoilage
- Follow HACCP guidelines and ensure that staff comply with HACCP guidelines
- Actively share ideas, opinions and suggestions to improve the environment and menus
- Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards
- Communicate effectively with the rest of the team and thrive for guest feedback
Your experience and skills include:
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collectively as part of a team
- Diplomas/certifications required
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About the job
- To ensure smooth flow of all laundry operations in order to produce the highest standard of linen for Guests, rooms, F&B, uniforms and all other linen processed in the laundry.
- Under the general guidance of the Exec Housekeeper, the Laundry Supervisor within the limits of established Fairmont Hotels Policies and procedures provides friendly and courteous service in the department to customers in accordance with departmental standards by taking a leading role in service delivery.
- Promotes the desired work culture around our Fairmont Service Promises and Values.
- Exercise initiative and independent judgment in the performance of assigned tasks
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing?
- Supervise the work flow in the laundry
- Record incoming and outgoing linen
- Maintain accurate rooms and F&B linen stocks
- Ensure the cleanliness of the laundry, linen room and all equipment
- Inspect all linen in the finishing area for stains or any repairs
- Ensure that all laundry supplies are available at all times
- Supervise the dispatch of all guest laundry, rooms and F&B linen
- Ensure all guest laundry bills are correct and promptly forwarded to F/O
- Report and follow up any maintenance issues
- Ensure safety of all colleagues in the laundry by enforcing all rules and regulations
- control laundry costs
- Conduct training as per training calendar and any training need that may occur
- Make requisitions for supplies /items as required
- Ensure proper handling of all machines and equipment and keep track of their service and repair
- Give budget proposal for the laundry and keep all administrative records
- Take the lead in stock taking
- Prepare the laundry duty Rota, leave schedule and attendance register
- Maintain discipline in the laundry
- Conduct performance appraisal and identify colleague training needs
- Identify high performers in the laundry for reward and recognition
- Ensure opening and closing duties are adhered to
- Consult EHK in case of any doubts or difficulties.
- Ensures customers’ instructions are strictly fulfilled, taking extra care to timeliness of collection or delivery
- Ensure there is no linen on the floor at any given time
- Enforce laundry plant no-through-way policy for none laundry staff
- Ensure discarded linen is well documented and stored
- Ensure proper usage of laundry supplies
- Conduct daily de-brief at the end of shift to evaluate the day’s operations inefficiencies or missing items.
- Ensure all daily tasks are completed
- Recommend which colleague deserves promotion, recognition as well as dismissals.
- Report defective machinery immediately to Engineering and Executive Housekeeper for follow up.
- Handle cleaning priorities i.e. VIP, Make Up, Early Arrival, DND
- Manages the work supplies and consumables in line with the budgeted amounts and ensure all Room Attendants are well equipped with cleaning materials, amenities.
- Regular sit downs with colleagues to discuss progress, training plans as well as take or recommend disciplinary action when necessary.
- Maintain posture; remain looking forward with attentive, pleasant and professional appearance.
- Understand all laundry procedures and processes
- Be conversant with all emergency and evacuation procedures
- Attends meetings, training activities, courses and all other work related activities as required
- Conduct annual performance evaluation/appraisals for colleagues
- Performs any other duty as assigned your supervisor or management
Self-Management
- Comply with Hotel rules and regulations and provisions contained in the employment handbook.
- Comply with company grooming and uniform standards
- Comply with time keeping and attendance policies
- Actively participates in training and development programs and maximizes opportunities for self-development.
- Contributes to the laundry departmental meeting
Customer Service
- Being attentive and sensitive to customers and guests.
- Accurately and promptly fulfilling guest request.
- Understands and anticipates guest needs.
- Maintain high level of knowledge which will enhance the guest experience
- Demonstrates a service attitude that exceeds expectations
- Takes appropriate action to resolve guest complaints.
- Maintains a high level of product and service knowledge
- Be able to promote the Hotel in terms of products and services.
Occupational Health & Safety Responsibilities
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify Management of potential dangers.
Your Experience And Skills Include
- At least 5 years of similar experience preferably in the hospitality industry.
- Excellent customer service skills.
- Flexibility, punctuality, team work and Cleanliness.
- Ready to work varied shifts, including weekends and holidays.
- Team focused
- Action Oriented- Driving to achieve ambitious targets in an effective way
- Passionate- About our guests and business partners to ensure their needs are met.
- Championing change- Shows openness to new ideas and adapts readily to changing priorities
- Business savvy- Knowing what it takes to beat our competitors now and in the future as well as the keeping abreast with the changing world of hospitality.
Your Team And Working Environment
- Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our Commitment To Diversity & Inclusion
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
go to method of application »
About the job
INCOME AUDITOR
To ensure revenue from all the sales points are properly and accurately accounted for. Our sales points are Rooms, Bars, Restaurant, Laundry, Members Shop, Petrol Station, Telephone, Sports Activities and rental, Commissions and any other transaction that may generate revenue
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Preparation of Daily revenue flash report after verifying all departments reconcile with the day close and all amounts shown as per department reflect the true picture of transactions.
- To ensure the daily flash report is out for distribution
- Carrying out audits for housekeeper reports against front office rooming list/gatekeepers report
- Following up on billing checking on cancellations and variances
- Ensuring the reports are on schedule eg Journal vouchers & flash reports
- To be able to reconcile micros reports with the Property Manager reports on daily basis.
- Follow-up and action debtors and credit card controls
- Do Credit cards reconciliation as part of your duties. Approved template ought to be used.
Your Experience And Skills Include
- B.Com in Financial Management and CPA(K).
- Knowledge and experience in accounting systems including accpac, opera, Mircros & Sun
- Previous experience of atleast 5 years in a similar role required.
- Previous point of sale system experience required.
- Strong work ethics and corporate governance.
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Your Team And Working Environment
- Fun-loving, Vibrant & passionate to grow with us
- The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort,
Our Commitment To Diversity & Inclusion
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
go to method of application »
About the job
Under the general guidance of the Laundry Supervisor, Laundry Operator within the limits of established Fairmont Hotels Policies and procedures provides friendly and courteous service in the department to customers in accordance with departmental standards with taking a leading in service delivery.
Promotes the desired work culture around our Fairmont Service Promises and Values.
Exercise initiative and independent judgment in the performance of assigned tasks
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing?
- Cleans machines, equipment and working area
- Ensure personal safety by wearing protective gear where appropriate
- Switch on all laundry utilities; water, electricity, steam and compressed air.
- Arrange all flatwork which is free from dirt and stains for ironing at the calendar ironer.
- Ensure a first-in-first-out system of flat work.
- Pass items through the calendar as per laid down procedures ensuring hems and corners are straightened.
- Fold items that are free from stains, dirt, dampness, tears, and creases as per set standards.
- Arrange already linen neatly in the linen room shelves.
- Iron shirts ensuring the finished product is free from stains, dirt, dampness and creases. Ensure no damage of buttons.
- Report faults in machines and equipment.
- Consult superiors in case of any doubts or difficulties.
- Press the colleagues uniform every day within the acceptable time lines and ensure that its ready by the time each colleague is reporting to work.
- Issue uniforms to colleagues and ensure strict adherence to the set issue times.
- Maintain the work area and machines clean every day before and at close of business.
- Report any machine breakdown to the Laundry Supervisor or Manager as soon as possible for follow up and in their absence to the Chief Engineer or his Assistant.
- Maintains good customer relations to keep business level high.
- Ensures customers’ instructions are strictly fulfilled, taking extra care to timeliness of collection or delivery
- Sort out all ironing items as per ironing needs
- Ensure there is no linen on the floor at any given time
- Assist in enforcing laundry plant no-through-way policy for none laundry staff
- Sort out and properly store discarded linen
- Ensure proper usage of laundry supplies
- Load and unload extractor
- Performs any other duty as assigned your supervisor or management
Self-Management
- Comply with Hotel rules and regulations and provisions contained in the employment handbook.
- Comply with company grooming and uniform standards
- Comply with time keeping and attendance policies
- Actively participates in training and development programs and maximizes opportunities for self-development.
- Contributes to the laundry departmental meeting
Customer Service
- Being attentive and sensitive to customers and guests.
- Accurately and promptly fulfilling guest request.
- Understands and anticipates guest needs.
- Maintain high level of knowledge which will enhance the guest
- Experience
- Demonstrates a service attitude that exceeds expectations
- Takes appropriate action to resolve guest complaints.
- Maintains a high level of product and service knowledge
- Be able to promote the Hotel in terms of products and services.
Occupational Health & Safety Responsibilities
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify Management of potential dangers
Your Experience And Skills Include
- At least 2 to 4 years of similar experience preferably in the hospitality industry.
- Excellent customer service skills.
- Flexibility, punctuality, team work and Cleanliness.
- Ready to work varied shifts, including weekends and holidays.
- Team focused
- Action Oriented- Driving to achieve ambitious targets in an effective way
- Passionate- About our guests and business partners to ensure their needs are met.
- Championing change- Shows openness to new ideas and adapts readily to changing priorities
- Business savvy- Knowing what it takes to beat our competitors now and in the future as well as the keeping abreast with the changing world of hospitality
go to method of application »
About the job
Reports to Experience & Activities Conceirge the function seeks an animal lover with exception skills in taking care of horses daily needs including the maintenance of barn stalls.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Oversee nutritional feeding program of horses.
- Perpetuate health and welfare of the horses. Observe abnormal physical and mental behavior.
- Maintenance of horse stalls including daily cleaning and refurbishing bedding and feed
- Regular daily maintenance including; body rubbing and massage, legwork including icing & wraps to prevent injury.
- Assist the ground times in such duties especially cleaning up of all walk ways from the gate to the reception rose garden and down to cottages side.
- Consistently offers professional, engaging and friendly service to the guests
- Ability to get horses ready prior to horse riding.
Your Experience And Skills Include
- A minimum of 3 years of previous experience at a recognized racetrack.
- Basic training in animal health care.
- Dedication to commence work early in the morning and at times under inclement weather conditions.
- Must be cooperative, self-motivated and take pride in their work
Your Team And Working Environment
- Fun-loving, Vibrant & passionate to grow with us
- The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort
Our Commitment To Diversity & Inclusion
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
go to method of application »
About the job
Provides presence at the hotel main entrance to welcome and assist guests promptly, efficiently, courteously and professionally, as to achieve a high level of guest satisfaction. Being the first point of contact with guests is to create an unforgettable impression and project a favorable image of the hotel at all times.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Ensure to provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
- Ensure guest are personally greeted by name , if known, direct /escort guest to the reception and assist guests in hotel activities enquiries / requests facilities inquired to make them feel expected and welcomed.
- Mans the main entrance door to welcome and farewell to guests, while maintain a smooth traffic flow from lobby as well as driveways.
- Maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information respond to guest’s queries.
- Establishes, promote and maintain good public relation and enhance sales for the hotel at every opportunity.
- Maintain awareness of guest profile through opera PMS guest history.
- Adhere to all company and hotel rules and regulations at all times
- Provide helpful, friendly and prompt personalized telephone service to all guests( external and internal)
- Maintain and up to date knowledge of all Front Office equipment’s and how to use them
- Actively elicits guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction.
- Forward all guests complaints or problems to the Front Office Manager
- Report daily activities in communication logbook and attends daily operations briefing.
Your Experience And Skills Include
- Experience in 5-star Luxury Hospitality required
- Background in hotel front operations/concierge
- Atleast secondary education
- Perfectly fluent in English and local language, French or another language.
- Team player
- Excellent communicator
- Detail oriented
- Organized
- Accountable
- People oriented
- Passion for people
- Passion for people and for best in class service
Your Team And Working Environment
- Fun-loving, Vibrant & passionate to grow with us
- The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort
Our Commitment To Diversity & Inclusion
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
go to method of application »
About the job
As a Tailor you are responsible for daily tailoring duties as instructed by the house keeping superior.
While adhering to hotel policies and procedures. Responsible for maintenance and upkeep of sewing equipment and all areas under his/her control.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing?
- Performs timely repairs on all items of uniform, linen and upholstery.
- Stitches new uniforms, items of linen and upholstery as per hotel specifications.
- Ensures that all linen and uniforms are repaired before issuing them to staffs.
- Measure, make or alter uniforms for new employees
- Take care of basic alterations requested by guests.
- Inform the linen room supervisor for replenishing sewing supplies.
- Repair and maintain uniforms for all hotel employees.
- Convert discarded linen into usable items for re-circulation.
- Organize and take inventory of all fabric materials.
- Assume duties and tasks assigned by Superiors.
- Assumes responsibilities of linen/uniform room attendant whenever required.
- Attends behavioral and vocational training in own and related work areas to enhance skills and develop multi-functional.
- Keep a detailed record of the daily work.
- Keep the tailoring area clean and tidy.
- Shares his knowledge and skill with all departmental employees.
Self-Management
- Comply with Hotel rules and regulations and provisions contained in the employment handbook.
- Comply with company grooming and uniform standards
- Comply with time keeping and attendance policies
- Actively participates in training and development programs and maximizes opportunities for self-development.
- Contributes to the laundry departmental meeting
Customer Service
- Being attentive and sensitive to customers and guests.
- Accurately and promptly fulfilling guest request.
- Understands and anticipates guest needs.
- Maintain high level of knowledge which will enhance the guest experience
- Demonstrates a service attitude that exceeds expectations
- Takes appropriate action to resolve guest complaints.
- Maintains a high level of product and service knowledge
- Be able to promote the Hotel in terms of products and services.
Occupational Health & Safety Responsibilities
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify Management of potential dangers
Your Experience And Skills Include
- At least 3 years of similar experience preferably in the hospitality industry.
- Excellent customer service skills.
- Flexibility, punctuality, team work and Cleanliness.
- Ready to work varied shifts, including weekends and holidays.
- Team focused
- Action Oriented- Driving to achieve ambitious targets in an effective way
- Passionate- About our guests and business partners to ensure their needs are met.
- Championing change- Shows openness to new ideas and adapts readily to changing priorities
- Business savvy- Knowing what it takes to beat our competitors now and in the future as well as the keeping abreast with the changing world of hospitality
go to method of application »
About the job
As a Room Service Waiter you are responsible for preparing orders, set trays and delivering items to guest rooms in an attentive and efficient manner, and ensuring to provide excellent quality service as per the Hotel Standard operating procedure.
Additionally responsible for maintaining cleanliness at work and guest areas by clearing, collecting and returning food and beverage items to proper area. Also serve food courses and beverages to guests.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing?
- Demonstrates Fairmont’s Service Plus Standards in all interactions
- To report on duty punctually, in full uniform according to appearance and grooming standards
- To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Mount Kenya Safari club.
- To consistently offer professional, friendly and warm service
- To demonstrate a complete understanding of Rooms’ Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
- To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way.
- To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
- Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
- To follow all of safety and sanitation policies when handling food and beverage.
- Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in the Room.
- Follows Hotel’s telephone etiquette standards
- Follows Occupational Health & Safety regulations
- Reports suspicious people, parcels, and behaviors to Security
- Ensures adherence to Fairmont’s Code of Ethics
Your Experience And Skills Include
- Certificate in food and beverage.
- A minimum of 3 years’ experience.
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours.
- Must be computer literate
go to method of application »
About the job
Royal Service Agent
To deliver service excellence for our guests during moments of contact by offering a friendly, timely, uncomplicated response to any request. We are committed to problem solving, ownership, guest satisfaction and team work and live to our mission of Turning Moments into memories for our guests.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Respond to all incoming calls complying with the telephone standards and transfer them to the relevant departments
- Controlling all phone calls made through switchboard and ensuring they are business related
- Ensuring all calls made are charged and proper summaries done
- Offering wakeup call services and action them as per set FHR standards
- Ensuring all communication is of business nature as per radio standards
- Using the standard verbiage and coding system in order to maximize radio communication efficiently
- Ensuring the radio is in good working order 24/7 and reporting any problems to the chief Security Officer
- Will ensure that guest attention is the utmost priority during moments of engagement.
- Will demonstrate the Fairmont Brand Standards at all times by actively engaging our guests.
- Will follow consistently the service essentials for front office while performing your duties and ensure guest satisfaction.
- Will ensure you are able to explain in great detail when conveying information on all activities that Fairmont Mount Kenya Safari Club has to offer.
- Will not always provide requested information to guests, but also offer suggestions/ recommendations/ opinions to the guest enhancing the service by offering your professional guidance.
- Will ensure guest preferences are highlighted to all concerned in order to offer seamless service.
- Must exceed customer expectations at all times and turn moments to memories for our guests.
- Will ensure that you are conversant with 25 FAQS in the department.
- Will ensure all bicycles, golf sets and all other equipment are always in good working condition
- Will ensure that before reporting on duty you are in complete uniform, maintaining posture, and engaging the guest.
- Will be a role model in the department; known for consistently following Hotel standards.
- Will uphold and demonstrate a commitment to Fairmont’s Value Statement of respect, integrity, teamwork, and empowerment.
- Will ensure you check the timetable daily in cases of duty changes
- Will always arrive on time, in proper uniform, mentally and physically prepared, and following Hotel’s grooming standards for their scheduled shift.
- Will follow all FHR standards are followed by the team.
- Has outstanding guest services skills, professional presentation and sophisticated communication skills.
- Will be aware of the Hotel’s outlets and hours of operations as well as any changes conveying this information to guests.
- Fully aware of all of the hotel activities and be an instructor for guest when required.
- Able to give clear and concise information when communicating to guests, as well as demonstrates empathy & responsiveness when addressing issues and concerns.
- Has superior organization skills, not just with own work, but also by directing the work of other colleagues within the department.
- Will actively seek duties and tasks during slow periods to maximize efficiency.
- Must be able to work independently
- Ensures the working environment is free of safety hazards and hindrances to avoid any time work accident.
- Will ensure that equipment and material is maintained and is in proper working condition at all times and report any missing or damaged items to the supervisor.
- Make sure you report all suspicious persons, packages, vehicles, luggage, and observations to Security.
- Ensure you promote safety, security, and well-being of our guests by not providing any information to anyone unless approved and will not provide keys to anyone not registered to the room.
- Ensure you report all accidents and injuries, no matter how minor, to the Hotel Nurse and Security Department.
- Ensure you follow all health and safety standards as per FHR and KEN at all times.
- Will ensure all activities undertaken by guests are accounted for in terms of revenue.
- Monthly summary of all activities done and revenues collected to be send to your supervisor by 05th of every month.
- Will be cost conscience and able to control costs of all stationary at your disposal.
- You will ensure monthly sales targets are achieved.
- Will attend all trainings as requested.
- Will sign the training forms after attendance.
- Support all environmental initiatives at all times.
- Can be allocated any other duties as required by management.
Your Experience And Skills Include
- Minimum diploma in hospitality training
- Working knowledge of Opera system
- Experience of atleast 3 years as a front office agent in a fast paced organization or resort.
- Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
- Positive, outgoing and professional attitude with a passion for service
- Must be a great communicator
Your Team And Working Environment
- Fun-loving, Vibrant & passionate to grow with us
- The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort
Our Commitment To Diversity & Inclusion
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
go to method of application »
About the job
First impressions are everything! As a Public Area Attendant we want our Guests to see a sparkling lobby every time they walk in. The pride you take in ensuring all public areas of the hotel are clean and tidy will reflect in the Guests view of our property as one of superior quality.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing?
- Consistently offer professional, friendly and engaging service
- Clean assigned public areas throughout hotel
- Empty trash in all public areas and clean public area restrooms
- Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass shiny
- Vacuum carpets where needed
- Follow departmental policies, procedures and service standards
- Report necessary maintenance items
- Follow all safety and sanitation policies
- Other duties as assigned
Self-Management
- Comply with Hotel rules and regulations and provisions contained in the employment handbook.
- Comply with company grooming and uniform standards
- Comply with time keeping and attendance policies
- Actively participates in training and development programs and maximizes opportunities for self-development.
- Contributes to the Housekeeping departmental meetings
Customer Service
- Being attentive and sensitive to guests.
- Accurately and promptly fulfilling guest request.
- Understands and anticipates guest needs.
- Maintain high level of knowledge which will enhance the guest experience
- Demonstrates a service attitude that exceeds expectations
- Takes appropriate action to resolve guest complaints.
- Maintains a high level of product and service knowledge
- Be able to promote the Hotel in terms of products and services.
Occupational Health & Safety Responsibilities
- Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify Management of potential dangers
- Log security incidents and accidents in accordance with hotels requirement.
Your Experience And Skills Include
- Team focused
- Action Oriented- Driving to achieve ambitious targets in an effective way
- Passionate- About our guests and business partners to ensure their needs are met.
- Championing change- Shows openness to new ideas and adapts readily to changing priorities
- Business savvy- Knowing what it takes to beat our competitors now and in the future as well as the keeping abreast with the changing world of hospitality.
Your Team And Working Environment
- Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our Commitment To Diversity & Inclusion
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
go to method of application »
About the job
NIGHT AUDITOR
To ensure revenue from all the sales points are properly and accurately accounted for in particular the day’s transactions. Our sales points are Rooms, Bars, Restaurant, Laundry, Members Shop, Petrol Station, Telephone, Sports Activities and rental, Commissions and any other transaction that may generate revenue
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced
- Prepare daily management reports as required
- Complete the update process on the front office system per established system guidelines
- Complete system back-ups as required
- Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer systems are readied for the next day’s business
- Balance and audit all Front Office postings and settlements
- Verify that all departments have posted all their revenues
- Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries
- Reconcile all miscellaneous revenue sources to the PMS system
- Other duties as assigned
Your Experience And Skills Include
- B.Com in Financial Management and CPA(K).
- Knowledge and experience in accounting systems including accpac, opera, Mircros & Sun
- Previous experience of atleast 5 years in a similar role required.
- Previous point of sale system experience required.
- Strong work ethics and corporate governance.
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Your Team And Working Environment
- Fun-loving, Vibrant & passionate to grow with us
- The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort,
Our Commitment To Diversity & Inclusion
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
go to method of application »
About the job
To assist in all areas of the hotel interior and exterior, with Carpentry and decorative work allocated by them or through a service request system
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Keeps equipment available for use by inspecting and testing vehicles, golf carts and Segway’s; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.
- Maintains vehicle, Segway’s and golf carts functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.
- Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.
- Complies with state vehicle requirements by testing engine, safety, and combustion control standards.
- Maintains vehicle, Segway’s and golf carts appearance by cleaning, washing, and painting.
- Maintains vehicle, Segway’s and golf carts records by recording service and repairs.
- Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
- Contains costs by using warranty; evaluating service and parts options.
- Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
- Accomplishes maintenance and organization mission by completing related results as needed.
- Assists in maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained.
- Participates on the guest complaint follow up and recovery process, by reporting them to
- Must be familiar with Kenyan, OSHA, FTO, HACCP and other Company - Health & Safety Policies and ensure your areas promote and comply with them.
Your Experience And Skills Include
- KCSE Certificate.
- Govt. Trade Test 111. Government Trade Test Three (3)
- Be in good physical condition to perform extensive walking, bending and stretching.
- Be able to lift up to 20 kg.
- Previous experience working in a hotel setup added advantage.
- Have knowledge and experience of Masonry.
- Good spoken English
Your Team And Working Environment
- Fun-loving, Vibrant & passionate to grow with us
- The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort
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About the job
As a mini bar waiter, you will offer the guests a diverse and seasonally inspired Food & beverage experience, warm conversation, and helpful suggestions.
Sharing your full knowledge of menu items, preparation methods, beverage lists, and specialty items with guests, providing excellent service and taking and placing guest orders, delivering food and drink items.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing?
- Demonstrates Fairmont’s Service Plus Standards in all interactions
- To report on duty punctually, in full uniform according to appearance and grooming standards
- To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Mount Kenya Safari club.
- To consistently offer professional, friendly and warm service
- To demonstrate a complete understanding of Bar’ Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
- To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way.
- To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
- Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
- To follow all of safety and sanitation policies when handling food and beverage.
- Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Bar.
- Follows Hotel’s telephone etiquette standards
- Follows Occupational Health & Safety regulations
- Reports suspicious people, parcels, and behaviors to Security
- Ensures adherence to Fairmont’s Code of Ethics
Your Experience And Skills Include
- Certificate in food and beverage.
- A minimum of 3 years’ experience.
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours.
- Must be computer literate
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About the job
Baker-Demi Chef De Partie
As a Demi Chef de Partie (Bakery), you will be responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while assisting with food cost controls.
What Is In It For You
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Prepare and present high quality Bakery dishes within company guidelines.
- Responsible for Bakery production.
- Prepare all mis\-en\-place for all relevant menus.
- Assist in positive outcomes from guest queries in a timely and efficient manner.
- Ensure food stuffs are of a good quality and stored correctly.
- Contribute to controlling costs, improving gross profit margins, and other
- Departmental and financial targets.
- Assist other departments wherever necessary and maintain good working relationships.
- Report maintenance, hygiene and hazard issues.
- Comply with hotel security, fire regulations and all health and safety and food safety legislation.
Your Experience And Skills Include
- Certificate in food and beverage.
- A minimum of 3 years’ experience
- Previous experience as Bakery Demi Chef De Partie experience.
- Good knowledge of Bakery products and production
- Ability to work both fast and accurately
- Availability to work during business hours, including weekends and evenings
- Flexibility to take on various shifts
Your Team And Working Environment
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
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About the job
Activities officer/Naturalist
- To welcome and bid farewell to guests pleasantly and professionally by offering them outstanding service during the moments of contact with them.
- Ensure the products and services offered are of high standards and adhere to the FHR health and Safety regulations.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Will ensure that guest attention is the utmost priority during moments of engagement.
- Will demonstrate the Fairmont Brand Standards at all times by actively engaging our guests.
- Will follow consistently the service essentials for front office while performing your duties and ensure guest satisfaction.
- Will ensure you are able to explain in great detail when conveying information on all activities that Fairmont Mount Kenya Safari Club has to offer.
- Will ensure that you are conversant with 25 FAQS in the department.
- Will ensure all bicycles, golf sets and all other equipment are always in good working condition
- Ensures the working environment is free of safety hazards and hindrances to avoid any time work accident.
- Be able to report all accidents and injuries, no matter how minor, to the Hotel Nurse and Security Department.
- Follow all health and safety standards as per FHR and KEN at all times.
- You will be required to track revenue generated by the activities you are involved in.
- You will ensure monthly sales targets are achieved.
- Support all environmental initiatives at all times.
Your Experience And Skills Include
- We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
- Needs to have formal training to minimum Diploma level as forestry or environmental science
- with coursework in such fields as botany and outdoor recreation
- Previous experience as a Driver preferred
- Valid Driver’s License required
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all
Your Team And Working Environment
- Fun-loving, Vibrant & passionate to grow with us
- The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
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About the job
Ensure installation, repair and maintenance of the hotel's electrical equipment, lighting fixtures & fittings and to assist the Supervisor and Technical Services Manager in all areas of the hotel interior and exterior, with electrical work allocated by them or through a service request system including boiler system
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Have knowledge on operation and repair of steam and hot water boilers.
- Ensure the boiler/Heating system spares are available.
- Adheres to the PPM for boiler maintenance.
- Maintain and supervise heating systems operations, with special responsibility for emergency service, maintenance of equipment, and installation.
- Troubleshoot, supervise, and/or make repairs on gas and fuel pressure lines, boilers, heaters, pumps, compressors, motors, controllers, reducing station, heat exchangers.
- Schedule and supervise external contractors hired for work related to heating systems.
- Direct boiler work such as tube, header and brickwork, casing work and flue work.
- Install heating system equipment as required.
- Order oil and gas deliveries.
- Inspect fuel tanks.
- Prepare and maintain records on treatment, oil, gas and chemicals consumption and steam and hot water production.
- Cooperate and work with State and other inspector's, as required.
- Operate boilers and controls.
- Train and supervise staff on operation and basic repair of equipment as assigned.
- Assists in maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained.
- Participates on the guest complaint follow up and recovery process, by reporting them to
- Must be familiar with Kenyan, OSHA, FTO, HACCP and other Company - Health & Safety Policies and ensure your areas promote and comply with them.
Your Experience And Skills Include
- Diploma in relevant field preferably Diploma in electrical/Mechanical/Mechatronic Engineering
- Having certificate in Training on Boilers, Steam Systems And Other Fuel Fired Equipment is an added advantage.
- Knowledge of heating systems, boiler and other related power equipment, boiler chemistry and water testing procedures, and boiler codes and safety standards.
- Sufficient strength and physical dexterity to perform duties and responsibilities of this job.
- Minimum of 5 years’ experience in the repair and maintenance of boilers and Steam systems.
Your Team And Working Environment
- Fun-loving, Vibrant & passionate to grow with us
- The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort
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About the job
Service and maintenance of Laundry, Kitchen Equipment and all plumbing and mechanical works
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Install, repair and maintain all plumbing and related items E.g. baths, showers, toilets, pipe works, fitting valves etc.
- Install, repair and maintain all mechanical plant, boilers, heaters etc.
- Maintain all chemical treatments, daily readings and logs for it.
- Co-ordinate the repairing and maintaining of drainage, pipe work and system large repairs.
- Manufacture new items in metal or related materials as assigned by Technical Services Manager, including pipe work etc. and occasional brazing/welding.
- Read/make drawings/sketches of mechanical installations.
- To ensure proper functioning of all mechanical equipment appliances and installation.
- Observing all periodic preventive maintenance on all equipment in the kitchen and Laundry ( Gas cookers, Mixers, Dish washing machine , presses, washing machines etc)
- Carries out repair works on all mechanical equipment and appliances.
- Handles all Maintenance requests requiring mechanical expertise.
- Carries out repair and maintenance of all plumbing fittings and installations within the building.
- Assists in maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained.
- Participates on the guest complaint follow up and recovery process, by reporting them to
- Must be familiar with Kenyan, OSHA, FTO, HACCP and other Company - Health & Safety Policies and ensure your areas promote and comply with them.
Your Experience And Skills Include
- KCSE Certificate.
- Plumbing Govt. Trade Test 111. Government Trade Test Three (3)
- Be in good physical condition to perform extensive walking, bending and stretching.
- Be able to lift up to 20 kg.
- Previous experience working in a hotel setup added advantage.
- Have knowledge and experience of Masonry.
- Good spoken English
Your Team And Working Environment
- Fun-loving, Vibrant & passionate to grow with us
- The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort.
Method of Application
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