Waiter (Mini Bar) at Fairmont Hotels & Resorts

About the job

As a mini bar waiter, you will offer the guests a diverse and seasonally inspired Food & beverage experience, warm conversation, and helpful suggestions.

Sharing your full knowledge of menu items, preparation methods, beverage lists, and specialty items with guests, providing excellent service and taking and placing guest orders, delivering food and drink items.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing?

• Demonstrates Fairmont’s Service Plus Standards in all interactions
• To report on duty punctually, in full uniform according to appearance and grooming standards
• To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Mount Kenya Safari club.
• To consistently offer professional, friendly and warm service
• To demonstrate a complete understanding of Bar’ Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
• To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way.
• To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
• Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
• To follow all of safety and sanitation policies when handling food and beverage.
• Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Bar.
• Follows Hotel’s telephone etiquette standards
• Follows Occupational Health & Safety regulations
• Reports suspicious people, parcels, and behaviors to Security
• Ensures adherence to Fairmont’s Code of Ethics

Your Experience And Skills Include

• Certificate in food and beverage.
• A minimum of 3 years’ experience.
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours.
• Must be computer literate