Doorman at Fairmont Hotels & Resorts

About the job

Provides presence at the hotel main entrance to welcome and assist guests promptly, efficiently, courteously and professionally, as to achieve a high level of guest satisfaction. Being the first point of contact with guests is to create an unforgettable impression and project a favorable image of the hotel at all times.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• Ensure to provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
• Ensure guest are personally greeted by name , if known, direct /escort guest to the reception and assist guests in hotel activities enquiries / requests facilities inquired to make them feel expected and welcomed.
• Mans the main entrance door to welcome and farewell to guests, while maintain a smooth traffic flow from lobby as well as driveways.
• Maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information respond to guest’s queries.
• Establishes, promote and maintain good public relation and enhance sales for the hotel at every opportunity.
• Maintain awareness of guest profile through opera PMS guest history.
• Adhere to all company and hotel rules and regulations at all times
• Provide helpful, friendly and prompt personalized telephone service to all guests( external and internal)
• Maintain and up to date knowledge of all Front Office equipment’s and how to use them
• Actively elicits guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction.
• Forward all guests complaints or problems to the Front Office Manager
• Report daily activities in communication logbook and attends daily operations briefing.

Your Experience And Skills Include

• Experience in 5-star Luxury Hospitality required
• Background in hotel front operations/concierge
• Atleast secondary education
• Perfectly fluent in English and local language, French or another language.
• Team player
• Excellent communicator
• Detail oriented
• Organized
• Accountable
• People oriented
• Passion for people
• Passion for people and for best in class service

Your Team And Working Environment

• Fun-loving, Vibrant & passionate to grow with us
• The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort

Our Commitment To Diversity & Inclusion

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.