In Room Dining Waiter at Fairmont Hotels & Resorts

About the job

As a Room Service Waiter you are responsible for preparing orders, set trays and delivering items to guest rooms in an attentive and efficient manner, and ensuring to provide excellent quality service as per the Hotel Standard operating procedure.

Additionally responsible for maintaining cleanliness at work and guest areas by clearing, collecting and returning food and beverage items to proper area. Also serve food courses and beverages to guests.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing?

• Demonstrates Fairmont’s Service Plus Standards in all interactions
• To report on duty punctually, in full uniform according to appearance and grooming standards
• To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Mount Kenya Safari club.
• To consistently offer professional, friendly and warm service
• To demonstrate a complete understanding of Rooms’ Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
• To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way.
• To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
• Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
• To follow all of safety and sanitation policies when handling food and beverage.
• Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in the Room.
• Follows Hotel’s telephone etiquette standards
• Follows Occupational Health & Safety regulations
• Reports suspicious people, parcels, and behaviors to Security
• Ensures adherence to Fairmont’s Code of Ethics

Your Experience And Skills Include

• Certificate in food and beverage.
• A minimum of 3 years’ experience.
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours.
• Must be computer literate