Public Attendant at Fairmont Hotels & Resorts

About the job

First impressions are everything! As a Public Area Attendant we want our Guests to see a sparkling lobby every time they walk in. The pride you take in ensuring all public areas of the hotel are clean and tidy will reflect in the Guests view of our property as one of superior quality.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing?

• Consistently offer professional, friendly and engaging service
• Clean assigned public areas throughout hotel
• Empty trash in all public areas and clean public area restrooms
• Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass shiny
• Vacuum carpets where needed
• Follow departmental policies, procedures and service standards
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

Self-Management

• Comply with Hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards
• Comply with time keeping and attendance policies
• Actively participates in training and development programs and maximizes opportunities for self-development.
• Contributes to the Housekeeping departmental meetings

Customer Service

• Being attentive and sensitive to guests.
• Accurately and promptly fulfilling guest request.
• Understands and anticipates guest needs.
• Maintain high level of knowledge which will enhance the guest experience
• Demonstrates a service attitude that exceeds expectations
• Takes appropriate action to resolve guest complaints.
• Maintains a high level of product and service knowledge
• Be able to promote the Hotel in terms of products and services.

Occupational Health & Safety Responsibilities

• Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify Management of potential dangers
• Log security incidents and accidents in accordance with hotels requirement.

Your Experience And Skills Include

• Team focused
• Action Oriented- Driving to achieve ambitious targets in an effective way
• Passionate- About our guests and business partners to ensure their needs are met.
• Championing change- Shows openness to new ideas and adapts readily to changing priorities
• Business savvy- Knowing what it takes to beat our competitors now and in the future as well as the keeping abreast with the changing world of hospitality.

Your Team And Working Environment

• Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our Commitment To Diversity & Inclusion

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.