Kids Club Attendant at Fairmont Hotels & Resorts

About the job

Responsibilities

Reporting to the Assistant Leisure & Activities Manager, responsibilities and essential job functions include but are not limited to the following

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• Consistently offer professional, friendly and engaging service
• Plan all activities offered through the Kids Club
• Plan ahead and prepare for activities according to the activity calendar
• Ensure all children attending the Kids Club have been registered by a parent or guardian
• Create new and exciting activities to drive enthusiasm for all children in the resort
• Maintain stock of items required for kids activities such as paints, crayons, papers, toys, etc through inventory and ordering new stock when needed
• Ensuring safety and security of kids at all times
• Ensure all areas are clean and well maintained
• Provide a high level of guest satisfaction through effective communication
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned
• Will ensure that before reporting on duty you are in complete uniform, maintaining posture, and engaging the guest.
• Will be a role model in the department; known for consistently following Hotel standards.
• Will uphold and demonstrate a commitment to Fairmont’s Value Statement of respect, integrity, teamwork, and empowerment.
• Will ensure you check the timetable daily in cases of duty changes
• Will always arrive on time, in proper uniform, mentally and physically prepared, and following Hotel’s grooming standards for their scheduled shift.
• Will follow all FHR standards are followed by the team.
• Has outstanding guest services skills, professional presentation and sophisticated communication skills.
• Will be aware of the Hotel’s outlets and hours of operations as well as any changes conveying this information to guests.
• Fully aware of all of the hotel activities and be an instructor for guest when required.
• Able to give clear and concise information when communicating to guests, as well as demonstrates empathy & responsiveness when addressing issues and concerns.
• Has superior organization skills, not just with own work, but also by directing the work of other colleagues within the department.
• Will actively seek duties and tasks during slow periods to maximize efficiency.
• Must be able to work independently
• Ensures the working environment is free of safety hazards and hindrances to avoid any time work accident.
• Will ensure that equipment and material is maintained and is in proper working condition at all times and report any missing or damaged items to the supervisor.
• Make sure you report all suspicious persons, packages, vehicles, luggage, and observations to Security.
• Ensure you promote safety, security, and well-being of our guests by not providing any information to anyone unless approved and will not provide keys to anyone not registered to the room.
• Ensure you report all accidents and injuries, no matter how minor, to the Hotel Nurse and Security Department.
• Ensure you follow all health and safety standards as per FHR and KEN at all times.
• Will ensure all activities undertaken by guests are accounted for in terms of revenue.
• Monthly summary of all activities done and revenues collected to be send to your supervisor by 05th of every month.
• Will be cost conscience and able to control costs of all stationary at your disposal.
• You will ensure monthly sales targets are achieved.
• Will attend all trainings as requested.
• Will sign the training forms after attendance.
• Support all environmental initiatives at all times.
• Can be allocated any other duties as required by management.

Your Experience And Skills Include

• Previous experience with children activity planning required
• Certification in Child CPR and First Aid required
• Computer literate in Microsoft Window applications preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Frequent kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps

Your Team And Working Environment

• Fun-loving, Vibrant & passionate to grow with us
• The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfor