Administration Liaison Officer and Clinic Lead at Tenwek Hospital

Key Responsibilities/Duties/Tasks
Lead and coordinate daily clinic operations across all clinical and administrative functions.
Ensure efficient patient flow, scheduling and service coordination
Maintain adequate staffing levels and coverage
Supervise clinic staff to ensure patient-centered care that honors God.
Manage budgets, operational costs, and performance reporting.
Ensure compliance with Kenyan healthcare regulations and statutory requirements.
Act as liaison with SHA/KMPDC and other regulatory/government offices.
Oversee patient experience, complaints resolution, and service improvement.
Support licensing, inspections, and quality assurance processes.

Responsibilities/Duties

• Ensure the clinic operates and provides safe, high-quality, patient-centered care within the designated operating hours at all times.
• Monitor clinic utilization, volumes, and service demand
• Ensure Standard Operating Procedures exist for all functions and services
• Implement and monitor clinical protocols, infection prevention standards, medication safety practices.
• Develop and grow referral pathways both into the AGC Tenwek Hospital Karen clinic as well as to the AGC Tenwek Hospital and CTC for additional healthcare as needed.
• Ensure alignment with all hospital policies, protocols, and standards
• Monitor staff attendance and absenteeism.
• Ensure proper patient registration, eligibility verification, accurate coding and billing, and claims submission
• Timely follow up on claim approvals and denials
• Ensure proper billing procedures and financial integrity protocols
• Work with clinic staff and patients and their families to handle any patient complaints
• Ensure the clinic and its facilities, equipment, stationery like prescription notes used and other supplies are adequately branded,
• Ensure all the required licenses are obtained, remain current and are displayed within the clinic premises,
• Regularly review of quality standards and take necessary steps to ensure compliance of the clinic under various regulations, laws and authorities e.g. County Government, Licensing bodies
• Ensuring that the clinic has the required medical equipment and optimal utilization and repair in case of breakdown or malfunction
• Act as a liaison with insurance providers, regulatory bodies, and other key groups as needed.
• Ensure all regulatory body guidelines are met for clinic care, pharmacy, radiology, and lab services
• Ensure all staff at the clinic have up to date licenses and are in good standing
• Oversee supply chain and resource management activities
• Work closely with counterparts in the AGC Tenwek Hospital for continuous communication, resolution of issues, implementation of new policies, etc.
• Maintain an excellence personal Christian witness and encourage the staff to share the gospel and the love of Christ freely 

Job Competencies (Knowledge, Skills, Experience, and Attributes)
Academic Qualifications

• Bachelor’s degree in healthcare management, Public Health, or related field.
• Diploma in Business Administration is desired.
• Professional Certification and Membership
• Professional registration where applicable.

Work Experience

• 3–5 years in healthcare operations or clinic management.
• More than two years hands-on experience in general office administration.