Administrative Assistant, Alumni &Student Affairs at Kenya Institute of Management (KIM)

Key Responsibilities

• Ensure timely update and maintain up to date membership database and members directory as per the communication received from the members.
• Recruitment of new members both individual and corporate.
• Assist in the creation and development of membership and marketing material e.g. letters,
• new member welcome packs, newsletters, communications, member questionnaires and brochures.
• Ensure timely dispatch the Management Magazine to members and Branches.
• Responsible for preparation and ensure timely dispatch of membership cards and certificates.
• Print and dispatch invoices to members whenever the subscription fall due.
• Assist in the development of the membership recruitment and retention strategies.
• Keep records and produce detailed reports on recruitment and retention activities,
• marketing campaigns, members behaviour and responsible for general office administration.
• Handle inquiries from members and ensure timely response to enhance customer satisfaction.
• Assign tokens for members for voting, vetting nominees and processing their payment and ensuring they are well updated.
• Actively engage in marketing membership to be able to be able to meet the set recruitment targets.
• Any other duty that may be assigned from time to time by your supervisor.

Skills And Competencies

• Computer Literacy (Management Information Systems)
• Knowledge of Enterprise Resource Planning
• Customer Service skills
• Knowledge & Experience Required
• Diploma in a relevant field from a recognized institution.
• Two (2) years of relevant work experience