Vacancies at Kenya Institute of Management (KIM)

Key Responsibilities

• Ensure timely update and maintain up to date membership database and members directory as per the communication received from the members.
• Recruitment of new members both individual and corporate.
• Assist in the creation and development of membership and marketing material e.g. letters,
• new member welcome packs, newsletters, communications, member questionnaires and brochures.
• Ensure timely dispatch the Management Magazine to members and Branches.
• Responsible for preparation and ensure timely dispatch of membership cards and certificates.
• Print and dispatch invoices to members whenever the subscription fall due.
• Assist in the development of the membership recruitment and retention strategies.
• Keep records and produce detailed reports on recruitment and retention activities,
• marketing campaigns, members behaviour and responsible for general office administration.
• Handle inquiries from members and ensure timely response to enhance customer satisfaction.
• Assign tokens for members for voting, vetting nominees and processing their payment and ensuring they are well updated.
• Actively engage in marketing membership to be able to be able to meet the set recruitment targets.
• Any other duty that may be assigned from time to time by your supervisor.

Skills And Competencies

• Computer Literacy (Management Information Systems)
• Knowledge of Enterprise Resource Planning
• Customer Service skills
• Knowledge & Experience Required
• Diploma in a relevant field from a recognized institution.
• Two (2) years of relevant work experience

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Key Responsibilities

• Market and sell open training, consultancies and in-house trainings for the SME department to both potential and existing clients.
• Initiate client/prospect meetings for new sales opportunities through booking appointments.
• Interface with existing strategic customers to solidify mutual expectations of performance and growth.
• Enhance relationship management for new and existing business to maintain and grow the customer base.
• Make presentations to potential clients to promote new products and special deals available.
• Carry out market intelligence and giving constant feedback to the business on trends in the market.
• Ensure timely collection of payments from clients after service delivery.
• Develop consultancy proposals for potential assignments.
• Responsible for proposal development for sourcing of business.

Key Performance Indicators

• Seamless implementation of assignments to client’s standards.
• Annual budget realization
• High-level customer satisfaction for repeat business.
• Developing high-quality training proposals.
• Identify, source, and supervise trainers and consultants to meet the demands of the
• assignment.
• Successfully deliver training and consultancy reports to the clients’ satisfaction.

Competencies

• Marketing skills
• Report Writing
• Proposal writing
• Presentation skill
• Knowledge & Experience Required
• Bachelor’s Degree in Marketing and Business-related field.
• Three (3) years of relevant work experience.

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KEY RESPONSIBILITIES

• Responsible for implementation and operationalization of an Editorial Policy to guide the operations of the publication.
• Tasked with implementation and operationalization of editing styles and guide to ensure consistency and quality of publication.
• Participate in the development of an annual calendar and carry out Monthly review of the themes and cover personalities to ensure proper and timely planning for stories and aid advertising department on advertising features and supplements and organize meetings with writers and editorial team members to discuss ideas for artwork, layout, and features.
• Ensure timely filing of monthly reports based on post-mortem meetings after every issue to enhance improvement on quality of magazine and monitor progress as per operational plan.
• Write and coordinate reader surveys to establish market trends and gaps in our publication and to know tastes and preferences of the readers.
• Oversees the layout, appearance, artwork, design, photography, and content of Magazine for quality checks before release of the monthly issue.
• Generates story ideas, commission articles from freelance and in-house writers to be featured in the magazine.
• Edits, proofreads, and re-writes articles to ensure editorial quality of the content before publication of the magazine.
• Oversees social media and website updates for the Magazine to ensure timely update of the social media and website on monthly edition articles for publicity.
• Organize and participate in monthly meetings with the Management Magazine team to review previous magazine issues and plan for upcoming editions.
• Manage relationships between the Institute and freelance writers and columnists, including negotiating payments with freelance writers.
• Works with marketing executives to develop advertising supplements.
• Market and sell Management Magazine advertising space and subscriptions.
• Plan the content of publications according to the publication's style and editorial policy through creation of a flat plan.

KEY PERFORMANCE INDICATORS

• Quality of articles Published.
• Quality of photos Published.
• Timeliness of the Magazine.
• Social media presence.
• Meet financial targets.
• Quality of the whole magazine

COMPETENCIES

Technical

• Networking
• Conceptualization
• Public Relations
• Journal Publishing
• Enterprise Resource Planning
• Customer care skills

KNOWLEDGE & EXPEREINCE REQUIRED

• Bachelor’s Degree in journalism or any other related field.
• Five (5) years of relevant work experience.
• Be a member of Media Council of Kenya

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KEY RESPONSIBILITIES

• Formulate and execute of marketing plans in liaison with Unit Managers and other Functional Heads.
• Timely development, processing and dispatch of marketing materials such as brochures, flyers, posters and card to the user units.
• Generate live leads and make follow ups to be able to convert them into business
• Implement Institute’s marketing policy at the user Unit to ensure total compliance
• Oversee creation of advertisement and marketing materials to promote KIM products
• Participate in evaluation of marketing activities to measure its effectiveness.
• Coordinate internal marketing activity schedules to avoid overlap o and ensure proper planning and facilitation
• Lead implementation of Go-To market campaigns to reach the target market in a timely manner and ensure quicker return on investment (RoI).
• Prepare monthly marketing reports on all marketing activities that have been implemented and keep records of the same
• Prepare marketing budgets in consultation with Heads of Functions and Regional Managers.
• Develop and implement plans aimed at strengthening relationships with the media organisations to ensure the most effective messaging and positioning of the KIM Brand.
• Undertake marketing activities using digital platforms such as websites, Facebook, twitter, LinkedIn, Instagram, Google ad and provide social media performance monitoring reports to enhance planning for future -marketing activities.

KEY PERFORMANCE INDICATORS

• Increase brand loyalty and equity
• Greater brand visibility
• Compliance top budget provision
• Compliance to Institute policies and Procedures
• Number of linkages created that can lead to business

COMPETENCIES

Technical

• Computer Literacy
• Enterprise Resource Planning(ERP)
• Customer Care skills
• Public Relations
• Report writing
• Networking skills
• Business Development skills
• Marketing skills

KNOWLEDGE & EXPEREINCE REQUIRED

• Bachelor Degree in Marketing or related field.
• Three (3) years of relevant work experience in the service industry.