Aftersale Service Assistant Manager at Corporate Staffing

Duties & Responsibilities

• Dealing with after-sales customers directly either by telephone, electronically(email), or face to face in a timely manner. 
• Helping the customers to get the necessary support i.e. helping them install, maintain, operate the particular product and advise customers on after-sales product policy application.
• Processing all the returns and failed deliveries i.e. processing exchange, resend or refund of the product.
• Keeping track of all orders being returned and resend to customers. 
• Ensure efficient and accurate logging of all after-sales inquiries. 
• Take ownership of customers after sales complaints and follow problems through to resolution efficiently. 
• Constantly investigate and report after-sales issues and options that will assist in service improvements.
• Work with the team to fulfill daily incoming Product inspection tasks.
• Keep a positive team atmosphere and makes a good example to others. 
• Ensure follow-up through emails, phone, or any required means, keep the client informed, and find the best solution with sellers. 

Required Skills and Competencies: 

• Bachelor’s degree in any Business Related course. 
• Takes initiative, has a strong sense of responsibility, and can go the extra mile.
• Ability to work under pressure. 
• Outstanding communication skills, both written and verbal. 
• Excellent fieldwork experience, incl. repair, and quality checks for electronics & appliances.
• Good computer application skills 
• Some experience in E-commerce is an added advantage. 
• Good sense of customer service to satisfy customer needs.

How to Apply

Are you interested in this position and do you meet the minimum requirements? Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “AFTERSALE SERVICE ASSISTANT MANAGER” by 10th August 2022.