Agent Support Associate - Paid Internship at Lami

Roles and Responsibilities

• Provide exceptional customer support to assigned agents, ensuring they have the necessary guidance to succeed.
• Advise agents on Lami’s insurance products, helping them match policies to customer needs.
• Onboard new agents onto Lami’s platform, providing hands-on training and ongoing support.
• Stay informed about insurance industry trends and market best practices to better support agents.
• Assist agents in setting and achieving sales goals, tracking progress daily, weekly, and monthly.
• Support agents in following up on claims by liaising with the claims team for timely resolution.
• Collect feedback from agents regularly and share insights with the relevant teams to improve services.
• Participate in sales meetings, contributing fresh ideas to help grow Lami’s network of agents.
• Escalate unresolved issues promptly to the appropriate team lead for further action.

Skills and Qualifications

• Passion for sales, customer service, and the insurance industry (previous experience in sales or insurance is a plus but not required).
• Strong communication and presentation skills with the ability to build relationships.
• Resilient, proactive, and eager to learn in a fast-paced environment.
• Friendly and approachable, with excellent interpersonal skills.
• Well-organized with good time management abilities.
• Comfortable using digital platforms and willing to learn new technologies.
• This role is ideal for a motivated individual looking to start a career in insurance sales and support, with opportunities for growth at Lami.