Airport Manager - Bangkok at Kenya Airways

Brief Description        

Airport manager’s role is responsible for overall accountability for planning, directing and controlling all ground handling aspects of Kenya Airways at the Bangkok Airport. The Manager is responsible for planning, directing and controlling all ground handling aspects of Kenya Airways at the Bangkok Station. Ensure that standard of punctuality and customer service are delivered in accordance with the company policies and procedures and in compliance with the regulatory authorities.

Detailed Description        

• Liaise with relevant authorities and ensure compliance with all regulatory requirements, policies, processes, procedures, organization standards and local procedures is achieved so that work is carried out in a controlled and consistent manner.
• Ensure adherence of all KQ documented standards by all airport staff, Ground Handling staff and all other service providers. Safety, Quality & Environment:
• Promote and maintain a positive safety culture, a healthy, secure and cost-effective operation for Kenya Airways operations and ensure compliance with the relevant industry/legislative requirements and company procedures to ensure a healthy and safe work environment.
• Ensure timely remediation and corrective action is taken based on audit findings and/or risk assessment analysis.
• Conduct a monthly review of the risk control environment of the airport and submit the Risk Control Matrix (RCM)quarterly.
• Manage and be responsible for the implementation of the Local Emergency Accident Plan (LEAP).
• Identify and report safety hazards, near misses, incident and accidents.
• Monitor that standards of punctuality and customer service are delivered by third parties as per contract and Service Level agreement and in accordance with the company policies and procedures and relevant regulatory authorities.
• Represent Kenya Airways at AOC meetings to address airport facilitation issues.
• Ensure that customer service is delivered to a high standard that meets our customer needs and expectation as defined at corporate level.
• Drive “On Time Performance” culture within the airport and constantly engage all stakeholders to maintain the highest performance.
• Conduct monthly spot checks and inspections of the airport performance and SLA adherence.
• Ensure the airport has all the required, current operations manuals, publications and any other related documents needed to conduct ground handling operations.
• Ensure that the Load Control procedures and loading supervision responsibilities are correctly undertaken asper company policies and also document the airport process flow.
• Identify deviations in the published procedures and establish local procedures and document them in the Local Station Manual (LSM).
• Supervise SLAs and monitor performance of the Ground Handling Agent (GHA).
• Supervise, monitor employee performance and productivity, provide constructive feedback, mentor and coach staff at the airport.
• Coordinate and manage all measures in respect of catering & maintenance services, crew, security, emergency and accident procedures.
• Monitor and validate invoices received against services offered and prices charged in order to manage airport costs in line with the budget.
• Drive and implement all cost saving initiatives as determined and communicated by the Manager.
• Prepare weekly/monthly reports on Ground Handling activity in the airport.
• Interpret and monitor safety standards, regulations and security awareness.
• Promote company image to enhance public relations, visibility in the market and customer loyalty.
• Ensure implementation of KQ WAY best practice at the airport.

Job Requirements        

• University graduate.
• 3 years in Supervisory experience OR 5years in all round Ground Handling.
• Safety Management System (SMS) Awareness.
• Airside Safety –Initial.
• Aviation Security –Initial.
• KQ - Dangerous Goods Regulations Category 10 (CAT 10).
• Station/Ground Handling Management (IATA) or equivalent.
• Management Skills training.
• Customer Service training.
• Passenger Handling Training.
• Financial Management/Cost Control.

Additional Details        

• Computer literate
• Excellent negotiation skills
• Ability to lead, guide & motivate a team.
• Strong analytical skills
• Good planner
• Excellent communication and interpersonal skills
• Foreign language is an added advantage.