Chief Manager – Alternative Dispute Resolution at Kenya Revenue Authority (KRA)

Department: Legal Services and Board Coordination

Division: ADR

Responsible for (Purpose of the job)

• To effectively manage the implementation of Alternative Dispute Resolution (ADR) initiatives and facilitating in ADR discussions.

Tasks and outputs:

• Provide leadership and ensure implementation of strategic initiatives in Alternative Dispute Resolution (ADR) function.
• Work with the revenue department to ensure seamless ADR process.
• To oversee the Case Review Forums.
• To analyse and review Comprehensive Information Packs on tax disputes referred for ADR.
• Facilitate and moderating ADR discussions.
• Review technical and other reports for CTDR.
• Support and implement the CTDR annual work plans and ensure compliance and implementation.
• Support and Implement the formulation of policies, operational guidelines, targets in order to optimize staff productivity in the Division.
• Cascading of Divisional target and monitoring the same.
• To ensure compliance with Divisional SLA’s.
• Manage an effective feedback mechanism for tracking ADR initiatives.
• Coming up with strategies for stakeholder engagement (both internal and external).
• Assist in the Administration, monitoring and compliance function of the division.
• Facilitate complex tax disputes.
• Establish and maintain Strategic linkages and relationships with internal and external stakeholders in order to strengthen tax dispute management and resolution initiatives.

Skills required:

Minimum qualifications

• Bachelor’s Degree (BCom), Accounting, Economics, Statistics, Law.
• A Master’s Degree, and/or CPA, ACCA will be an added advantage.
• A member of Chartered Institute of Arbitrators will be an added advantage.
• Computer literate.
• Leadership, Management and Governance courses.
• A good understanding of Revenue Statues and International Taxation.
• Specialist in areas such as Transfer Pricing, Base Erosion and Profit Shifting, VAT, Income Tax, Excise Tax, ECCMA etc.
• Exposure to disputes management, resolution and mediation skills.

Minimum years of experience

• Seven (7) years’ experience in dispute resolution practice, three (3) of which should be in a senior management position in a comparable organization.

Competencies required for this role

• Strong administrative, managerial and leadership skills
• Excellent decision making skills and capabilities
• Excellent planning, organizational and analytical skills
• Resilient, focused and results oriented.
• Excellent oral and written communication, presentation and interpersonal skills.
• Motivated, dynamic and dedicated team player.
• Ability to build and maintain strong relationships.