Alumni Relations Administrator at Strathmore University

Basic Job Summary:

This role supports the planning, coordination, and execution of alumni events and engagement programs. This role entails working in fast-paced environments, organizing impactful experiences, and building lasting community connections.

Duties & Responsibilities:

Alumni Support and Engagement

• Support the execution of alumni programs, including the Meeting of Minds, Knowledge Series, and networking events.
• Manage alumni inquiries via phone, email, and walk-ins, ensuring timely and professional communication.

Event Planning & Coordination

• Draft and send event invitations to alumni and stakeholders.
• Coordinate event logistics: venue booking, catering, speakers, signage, registration, etc.
• Provide hands-on support during events, registration, guest management, and post-event wrap-up.

Office & Program Administration

• Oversee daily administrative tasks: scheduling, supplies, record-keeping, correspondence.
• Assist with internal meetings, including agendas, minutes, and follow-ups.
• Issue alumni ID cards and update alumni profiles on the Connect platform.
• Facilitate alumni registration and profile updates on the Connect platform.

Process & Quality Compliance

• Follow established Standard Operating Procedures (SOPs) and data privacy guidelines.
• Help document event outcomes and alumni feedback to support continuous improvement.

Feedback & Reporting

• Assist in designing surveys and feedback tools.
• Compile alumni engagement data and maintain accurate reports and records.

Minimum Academic Qualifications:

• Bachelor’s degree in Communications, Business Administration, Public Relations, or a related field.

Experience:

• At least 2 years of experience in administrative, event planning, alumni relations, or program coordination roles.

Competencies and Attributes:

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite and CRM/event platforms
• Detail-oriented, with a passion for logistics and follow-through