Analyst, Partner Support at Luminate

The Analyst, Partner Support, will be an integral member of the Partner Support team. They will be the “engine” that keeps our operational and administrative functions running smoothly.  They will work closely with and across our global organisation, supporting everything from virtual peer learning events to data collection; contract execution to help-desk management. Therefore, the ideal candidate will have language skills beyond fluent English and have experience living and working in one or more of Luminate’s priority countries (Argentina, Brazil, Colombia, Indonesia, Kenya, Malaysia, Mexico, Nigeria). 

The Analyst, Partner Support will be based in one of Luminate’s global hubs (São Paulo, Nairobi, London, or DC) and report to the Director, Partner Support.   

RESPONSIBILTIES  

Our Partner Support team divides its responsibilities into four categories, as listed below. Responsibilities for the Analyst, Partner Support are listed under each.    

 Support global/cross-Luminate Partner Support initiatives  

• Execute grant and contract records in Salesforce and liaise with Finance & Operations to ensure accuracy and resolve any issues prior to finalisation and execution
• Provide administrative support for the execution of all Partner Support projects and Luminate-wide events   
• Conduct due diligence on consultants; build, update and maintain Luminate’s consultant database   
• Organise and run events (in-person and virtual) for Luminate staff and partners

Collaborate with Luminate’s regional / functional teams  

• Respond to and/or appropriately route partner requests through the Partner Support Helpdesk Service 
• Collaborate with Finance & Operations team to process contracts, grants and conduct data analysis  
• Contribute to the design of, and facilitate the implementation of, virtual Partner Support projects in three regions (Africa, Asia and Latin America) 
• Collaborate with Learning & Impact team to help gather and track valuable insights and lessons from Partner Support work 

Contributions to the Partner Support team  

• Manage team administrative/logistical duties   
• Collaborate closely with team members on priority projects  
• Support internal project planning, management, monitoring, evaluation, data collection, analysis, learning and reporting using project management tools like Stackfield  
• Coordinate Luminate’s Partner Support advisory services, track and provide analytics of Partner Support activities by funding leads on the Salesforce platform   
• Support the drafting and reviewing of internal and/or external communication products   
• Administer the day-to-day operations of the intranet and our repository of resources to support funding leads and our partners  

Direct support to partners  

• Aggregate job opportunities from partners and publish them on jobs portal   
• Respond to and/or appropriately route partner requests through the Partner Support Helpdesk Service
• Conduct research on issues affecting partners, and produce resources for dissemination  
• Support implementation of our new Organisational Health Fund, a stipend program for partners

EXPERIENCE & SKILLS  

The ideal candidate is aligned with Luminate's values, including Luminate's diversity policy.  

• You excel at project management; you’re enthusiastic about tracking multiple work streams concurrently while paying superb attention to detail
• You have experience efficiently coordinating operations for programs, projects and events; including the ability to work on several projects across multiple geographies and time zones 
• You have a proven track record of managing competing deadlines, and the ability to exercise good judgement prioritising tasks
• You have prepared slide presentations, written and designed data-driven reports, supported colleagues on project implementation, and love process-oriented work
• You have great people skills; you possess strong interpersonal skills, and consideration for team dynamics -- with the goals of supporting a positive work culture
• You are experienced working with Salesforce (or another CRM or grants management platform) and familiar with process management
• You are highly comfortable and proficient with Microsoft Office suite (preferably in a Mac environment)
• You have language skills beyond fluent English, and ideally you have experience living and working in one or more of Luminate’s priority countries (Argentina, Brazil, Colombia, Indonesia, Kenya, Malaysia, Mexico, Nigeria)