Reservations Agent at Ankole Grill

Responsibilities

• Manning the switchboard and this includes ensuring that there is always someone at the switchboard. All phones must be answered by the third ring.
• Ensuring that no guest is put on hold for more than 30 seconds.
• Channeling telephone calls to the respective persons.
• Making telephone calls for the Managers, taking down their messages whenever they are not on duty.
• Attending to all guests who come to the office and ensuring that they get the assistance that they may need as soon as possible. Nobody should be kept waiting for long.
• Update all the bookings as you receive them.
• Liaise with the Events Manager and do checklists for various functions and large groups coming to the restaurant.
• Prepare a report on daily booking in the restaurant. This report should be distributed to and made available to the management.
• Follow up on all no shows and give feedback accordingly.
• Take bookings daily and update the diary accordingly.
• Be sure to space out all bookings for all service periods to avoid service pressure.
• Occasionally meet clients and advise on booking requirements and follow up with official
• Make monthly calendar of events for all venues.
• Familiarize yourself with all our menus, price lists, rates and prices for all our other units.
• Liaise closely with the Events team and restaurant team on all information concerning bookings, especially special requests, meal rates, VIP’s, seating preferences etc

Qualifications

• Excellent verbal and written English and Kiswahili skills
• Diploma or Degree in Front Office Management or its equivalent from a recognized institution.
• 3 years’ experience in the hospitality industry in a similar role preferably in a 4 star or 5 Star establishment.
• Be tech savvy and have a working knowledge of various computer software programs (MS Office).
• Customer service oriented with a positive, energetic, and outgoing can do attitude.
• Well-organized and detail-oriented.
• Excellent customer service skills.
• Excellent listening skills