Application Support Analyst at Standard Chartered Bank Kenya

Role Responsibilities
Responsibilities

• In conjunction with Application Support Managers, to provide technical support for all Standard Chartered local Applications including ATM/CDM network.
• To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting.
• To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
• Problem and change management - outstanding problem\change management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised.
• Security vulnerability management - MS patches, SVT outstanding issues, SEP management, standard build usage, BWAC and Aptra Applications.

Key stakeholders

• Country Technology Management and Business segments - CPBB and CCIB

Qualifications

• Bachelor's Degree/Diploma in Technology or related field

Skills and Competencies

• Technical

Strong PC / Server applications skills

• In depth knowledge of client server technologies
• ATM/CDM technologies.
• Cloud knowledge
• Strong understanding of emerging technologies
• Strong will to achieve business objectives
• Project Management skills
• Microsoft Windows Technical skills
• Knowledge of a database product, (DB2/Sybase/SQL)
• Strong knowledge of market information systems and services
• Business knowledge and understanding

Role Specific Technical Competencies

• Windows O/S    
• Linux / Unix     
• Database Technologies – SQL, DB2    
• ATM technology (BWAC/Aptra)    
• Network knowledge