Applications Administrator at Kenya Airways

Purpose

• The Application administrator is responsible for ensuring availability, reliability, security and optimal performance of corporate systems and applications. S/he will achieve this by conducting daily monitoring, maintenance, user administration, backup processes and configuration optimization of the systems.
• S/he will actively resolve systems problems and issues with corporate systems within agreed service levels to minimize business disruptions within the company

Responsibilities

• Implement, monitor, and maintain user access controls by ensuring timely provisioning, modification, and deprovisioning of user accounts, conducting periodic user access reviews, and ensuring compliance with the organization's information security policies and audit requirements.
• Ensure the % system and user availability of all systems is well above the SLA levels.
• Coordinate the external (S/W & H/W) suppliers to ensure they meet their SLA ‘s.
• Provide trend analysis reports to the IT management team to support in decision making
• Ensure standardization and documentation of systems, support techniques, and adherence to defined IT service management processes to ensure availability and reliability of systems and services.
• Work closely with Problem Manager to identify trends and the impact to the business to identify root cause and resolve problems within agreed SLA times.
• Test, Monitor, and support all interfaces to ensure IT service availability and reliability.
• Work with the Business systems implementation team to ensure optimal hardware sizing to application in order to guarantee service availability and eliminate waste.
• Collaborate with the IT Implementation team to ensure problems that may require further systems development are addressed within agreed SLA times.
• Maintain sound backup and recovery policies and procedures, communicating regularly with technical and operational staff to ensure IT service continuity.
• Maintain the Database management system software installing all patch upgrades as needed to ensure entire systems security and resilience.
• Perform proactive review of applications and systems performance metrics and alerts to ensure event correlation and trend analysis are performed on a regular basis.
• Proactively manage and monitor capacity, performance, availability, integrity, and security of the databases using appropriate reporting & monitoring tools.
• Embrace team work to provide cross-functional support as needed, consulting with technical experts or vendor as necessary to solve difficult problems.
• Manage and coordinate system upgrades, modifications, and customizations with outside vendors, end-users, and IT resources.
• Recommend & Implement value adding improvement, monitoring and automation tools to improve productivity and lower costs.
• Ensure timelines, standard operating procedures and other documentation for new project is maintained for smooth transition and post-implementation support.
• Provide technical expertise and direct support for the planning, coordination, and implementation of software projects to get the projects delivered in time and within budget.

Skills

• Analytical Skills
• Drive and resilience
• Communication and Customer care skills
• Efficient decision making
• Ability to work with minimal supervision
• Team collaboration

Qualifications

• Bachelor’s Degree in IT or related field.
• Oracle Database administration certifications
• Oracle SOA Suite Administration/Development certification or demonstrable hands-on experience.
• Oracle Data Integrator (ODI) certification or practical experience in developing and supporting ETL/integration processes.
• Oracle APEX (Application Express) development and administration skills.
• Oracle Analytics Server (OAS) administration, configuration, and report/dashboard support experience.
• Good understanding of Oracle Database administration concepts, SQL, and PL/SQL.
• Microsoft Certified System Engineer
• Good Unix/Linux Administration knowledge and skills
• Cloud administration certification, skills, experience
• Cloud administration knowledge, experience
• ITIL Foundation Certification.
• Experience supporting Oracle Fusion Applications or Oracle E-Business Suite
• Basic hardware knowledge
• Three (3) years of experience in system administration in a similar environment