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  • Posted: Feb 6, 2023
    Deadline: Not specified
  • Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwan...
    Read more about this company


    Applications Support Analyst

    Key Requirements:

    • Manage incident resolution time within the SLA target
    • Take on end-to-end service ownership and manage all involved parties toward an SLA-compliant delivery
    • Responsible to ensure technical service level compliance for services operated by Product Operations or by 3rd parties on behalf of the service owner
    • Responsible for managing incidents, including workarounds and changes implementation, and executing service requests, including on-call duties
    • Identify and implement best practices and process improvements with 3rd parties delivering application operation services
    • Responsible for the communication of major incidents and ensuring the delivery of the reports to senior stakeholders
    • Strong ability to manage in a dynamic high-growth environment
    • Strong ability to act cost-consciously considering the financial impact of one’s actions.


    • Must have a relevant degree in IT
    • Must be ITIL certified.
    • 3 to 5 years of experience in IT service provisioning
    • IT/ Application Operating background and experience in managing complex technology based on ITIL best practice processes
    • Experience and background in a complex business environment and working in multicultural teams with a strong focus on supplier management
    • Ability to understand mobile services and Linux operating systems
    • Financial Services Experience
    • Fluent in English

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