Area Head of Customer Implementation at Maersk Line

KEY RESPONSIBILITIES:

Project Organisation and Planning:

• Develop a clear Project Charter for approval with an understanding of the Customer’s / Internal needs for each Project based on the Solutions signed off by the Customer/internal stakeholders in part of the opportunity win or any other assigned projects
• Drive the on-site setup and establish key operational processes readiness before Operations Go Live with internal stakeholders and Customers. It includes storage solution setup, WMS (Warehouse Management System), TMS, WCS, Business Requirements, Procurement, Testing, Recruitment, external vendors and Operational KPI activities
• Formalize Project Team organisation and work closely with Project Sponsors to achieve project objectives in a timely manner. Facilitate the Project Steering Committee Meeting for critical decision-making and escalation if any
• Develop and maintain project plans to include all systemic, operational, and customer requirements. Drive tasks to ensure that each project is completed promptly and meets the company and customer expectations using the global framework

Project Execution & Communication:

• Manage multiple projects concurrently and reach out to the appropriate decision-makers and task owners on time to keep tasks on track. Actively seek to avoid delays to project progress by facilitating regular meetings to review progress, open issues and risk logs with project team members.
• Provide clear project communication and publish timely weekly project status reports to all stakeholders
• Monitor and control the project with scope change approval and timely tracking of the financial budget to ensure the project is delivered on schedule
• Perform project lesson learned and conduct handover to Operations upon project completion
• Adopt Maersk Project Implementation methodology, toolkits and templates to implement projects to provide clear project visibility for Global Metrics reporting and performance measurement
• Represent the company's interests and protect the company’s image with the customer, related vendors, and external parties. Actively build a good rapport with customers and external stakeholders
• Provide feedback and share best practices with Region/Global for future enhancement to our Implementation Processes and tools

Organisation and Planning:

• Guide Area Implementation Managers who are driving the project quality and compliance improvements
• Ensure Area Implementation Managers are adopting standard implementation frameworks
• Develop and retain skilled implementation managers for the area

Execution & Communication:

• Provide clear visibility of project status to internal and external stakeholders, remove roadblocks and impediments to meet timelines and customer requirements
• Share learnings and best practices across the implementation community
• Assist in reviewing and improving the implementation methodology including, but not limited to project planning, stakeholder management and project execution

WHO WE ARE LOOKING FOR:

Someone with:

• Minimum 3 – 4 years of relevant project management experience within the Logistics & Supply Chain industry
• PMP or similar project management training or certification highly desirable
• Contract Logistics/Warehousing/Transport operations know-how, relevant working experience in a warehouse highly preferable.
• Stakeholders Management experience.
• Fluent in English.
• Team leading experience
• Excellent communication skills; written, verbal and presentation
• Advanced skills in Excel, PowerPoint, Outlook, Visio, and Word