Assistant Branch Manager at Hotpoint Appliances Ltd

Reports to: Retail Head

Department: Retail

Location: Eldoret/ Kisumu

Job Purpose

• To promptly respond to retail customer’s inquiries, handle complaints, troubleshoot problems, provide information, maintain client compliant database.
• Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Sale team & General helpers).

Job Responsibility and Accountability

• To promptly respond to retail customer’s inquiries, handle complaints, troubleshoot problems, provide information, maintain client compliant database.
• Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Sale team & General helpers)

Accountabilities 

• Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team. Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
• Ensure Showroom is fully stocked with required stocks. Ensure that all POPs are in place and pricing completed.
• Follow up those customers are promptly attended to on arrival in the showroom. Assist Sales Persons in closing the sale.
• Carry out product discounting in conjunction with Orion guidelines.
• Ensure Credit Notes are correctly processed in accordance with set guidelines.
• Ensure all Gate Passes, LTO, Stock Movements are correctly processed in accordance with Procedures. Follow up on Consignments.
• Prepare Manual Delivery Notes and reports to Management.
• Manage stocks in liaison with the Stores & Dispatch Supervisor/Stores Assistant.
• Follow up with Transport Coordinator to ensure all deliveries are carried out as scheduled.
• Resolve conflicts- looks after the problems faced by the staff and resolves any conflicts that may hamper the functioning of the branch.
• Ensure all staff are trained as per the training calendar. Ensure discipline is maintained by the Showroom team.
• Ensure staff presentation is smart and formal attire is adhered to.
• Ensure breaks by staff are taken in an orderly fashion and timings are adhered to.
• Responsible for staff leave management

Qualification

• A Minimum qualification of a degree in Sales & Marketing, Public relations or Customer service or any business-related course is required.

Experience and Key Skills

• At least 5 years’ experience in sales or marketing, customer care from a service industry back ground in a retail supervisory or management position.
• Excellent personal presentation and telephone etiquette.
• Proficient in relevant computer applications.
• Excellent people /customer service skills.
• Excellent Report writing skills.
• Excellent interpersonal skills.
• Excellent communication skills both verbal and written.
• Good problem analysis and solving skills.
• Good listening skills.
• Computer skills.
• Good organizational skills.