Assistant Branch Manager at Hotpoint Appliances Ltd

Job Purpose

• To manage all store operations, ensure customer satisfaction, and drive sales growth within the retail outlet.
• To Oversee staff performance by managing and monitoring employees\' work activities and outcomes to ensure alignment with organizational goals, standards, and expectations. This includes providing guidance, support, and feedback to help staff members achieve their best performance. 

Job Responsibility and Accountabilities

• Schedule daily operations and allocate tasks to the team.
• Ensure optimal presentation and visual merchandising of the showroom.
• Maintain full stock levels, proper pricing, visual merchandizing as per the set standards and POPs alignment for all products.
• Ensure prompt customer service and assist in closing sales.
• Conduct product discounting in line with company guidelines.
• Act as a reliever for the team lead, and cashiers when needed.
• Oversee monthly stock takes and independent checks.
• Ensure all the SOP’s, Policies of the organization are adhered to by constantly training the staff and updating any new or outdated policies. 
• Identify opportunities to increase sales both internally and externally.
• Coordinate promotions and sales with a clear store activation calendar and budget which should be outlined at the beginning of each calendar year and submitted to marketing for approval beforehand.
• Track daily, weekly, and monthly performance metrics and including the team in the sales strategy for maximum achievement.
• Ensure timely processing of Credit Notes complying with the laid policies of when each should be closed.
• Ensure all Gate Passes, LTO, Stock Movements are correctly processed in accordance with Procedures.
• Prepare Manual Delivery Notes and reports to Management.
• Manage stocks holding, stock allocation per square footage, and utilization of space based on the stock movement data for your store.
• Follow up with Transport Coordinator to ensure all deliveries are carried out as scheduled.
• Conduct regular one-on-one meetings to provide constructive feedback. Recognize and reward excellent performance to motivate staff while identifying areas for improvement and offer guidance on how to enhance skills and productivity.
• Set clear performance goals and objectives for each employee in the store, conduct formal performance evaluations as set by HR and discuss performance results, achievements, and areas needing improvement.
• Ensure staff receive adequate training to perform their duties effectively.
• Address and mediate any conflicts or issues among team members. Foster a positive and collaborative work environment whist ensuring conflicts are resolved promptly and fairly.
• Implement strategies to keep staff motivated and engaged and ensure you get employee feedback and involve them in decision-making processes when appropriate.
• Address poor performance or misconduct according to company policies while implementing corrective actions or disciplinary measures when necessary.
• Any other duties assigned by the supervisor.

Qualification

• A Minimum qualification of a degree in sales & marketing or any business-related course is required.

Experience and Key Skills: 

• At least 5 years’ experience in sales or marketing, customer care from a service industry back ground in a retail supervisory or management position.
• Performance Orientation: Understand and achieve key performance indicators (KPIs).
• Innovation: Improve work processes and resolve customer concerns effectively.
• Decisiveness: Take prudent action with minimal oversight.
• Communication: Maintain open and clear communication.
• Trustworthiness: Build trust and reliability.
• Team Orientation: Work collaboratively while keeping company objectives in mind.
• Results Orientation: Deliver results and support customers promptly.