Assistant Branch Manager - Meru Branch at Kenya Orient Insurance Limited

JOB PURPOSE:

• Responsible for the profitable growth of the branch, overseeing the branch operations and maintaining good custody of all the company assets within the branch.
• Overseeing branch sales and administrative operations and to ensure completion of performance targets in respect to underwritten premium, client recruitment, quality service and expense control to achieve business objectives.
• Contribute to the development and operationalization of policies for the achievement of corporate plans as stipulated in the Business Strategy.

KEY TASKS, DUTIES AND RESPONSIBILITIES
Revenue.

• Responsible for the growth of revenue to the set targets through retention & acquisition of new business on existing accounts and new ones.
• Promoting business growth and achievement of set performance growth targets by marketing Kenya Orient as a brand and selling its general insurance products to new and existing customers.
• Manage direct sales, individual, corporate, agents and broker sales.

Cash Collection & Liquidity.

• Manage credit control and premium collection in line with credit policy.
• Manage approval of premium refunds and underwriting credit notes.
• Manage commission payments for intermediaries at the branch level.

Loss Ratio.

• Manage the quality of business to maintain the agreed level of claims ratios.
• Review, manage and control the claims registered and paid to achieve set claims / loss ratios.

Management Expense & Cost Efficiency

• Manage costs within the branch in order to achieve desired profitability and set management expense ratios.
• Ensuring that branch operations run smoothly and profitably so that quality service is provided to customers at all times.
• Achieving set revenue productivity per staff allocated to the branch.

Control of Company Assets and Cash.

• Ensure safe custody of the Branch’s fixed assets by maintaining an asset register and appropriate
• Driving operational matters at branch level and ensuring compliance with set policies and procedures.
• Supported by the Credit Controller, responsible for proper reconciliation of accounts (cash and bank, and accounts receivable) at the branch.

Internal Controls and Reporting.

• Review business retention and profitability reports and take corrective action.
• Prepare timely, accurate, informative reports to management for decision making.
• Enforce compliance to the set internal audit controls and other periodic recommended internal processes by management.

Talent Management.

• Administrative management & supervision of all branch staff.
• Performance Management, staff development and motivation.
• Ensure that the Performance Management process is embraced and continuously carried out for effective and efficient service to our customers with a view to achieve overall company business goals.

REQUIREMENTS

• A Bachelor’s degree in business related course (Insurance Option, Marketing, Business Administration, and Finance) or equivalent from a recognized university.
• Diploma in CII or AIIK or equivalent.
• 6 years relevant experience with at least 2 years in supervisory role