Assistant Customer Care Officer II at The Commission on Administrative Justice (Office of The Ombudsman)

DUTIES AND RESPONSIBILITIES:

• Manning the front office and the switchboard;
• Maintaining good ambience at the reception area;
• Responding to visitors’ queries and telephone inquiries;
• Receiving, screening, guiding and directing visitors to designated offices and areas;
• Recording and confirming visitors’ appointments;
• Projecting positive culture of the Commission;
• Offering assistance and guidance to clients with disabilities;
• Maintaining daily record of visitors’ details.
• Analysing customer feedback and drafting customer care periodic reports;
• Any other duty as may be assigned

JOB SPECIFICATION

For appointment to this grade, an officer must have: –

• Diploma in any of the following disciplines: Customer Service, Public Relations, International Relations and Diplomacy, Communication Management, Front Office or equivalent qualification from a recognized institution; and
• Three (3) years relevant experience
• Certificate in Computer Application Skills from a recognized institution.