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  • Posted: Jan 31, 2023
    Deadline: Not specified
  • The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
    Read more about this company


    Assistant Food & Beverage Manager

    What is in it for you:

    • Employee benefit card offering discounted rates in Accor worldwide
    • Learning programs through our Academies and the opportunity to earn qualifications while you work
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    • Assists in recruiting, interviewing, hiring, training and evaluating staff members
    • Continually strive to develop the employees including Outlet Managers in all areas of managerial and professional development
    • Assist in conduct conflict resolution and corrective actions and coaching of staff
    • Manages and monitors product quality and guest satisfaction in all outlets
    • Ensure all equipment is kept clean and in excellent condition through personal inspection and by following the hotel’s preventative maintenance programs
    • Investigates and resolves guest complaints in a timely manner 
    • Present an enchanting, professional and attractive image to further the overall theme of the property
    • Assist in budgeting process and P&L reports
    • Assist Food & Beverage Manager in achieving the departmental goals, revenue targets and controlling the departmental expenditure
    • Support sponsorship and partners in promotions of special events and product marketing
    • Moves to all outlets to visually monitor and take corrective action to ensure food quality and service standards are met Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications
    • Provides guidance for improvement and implements necessary adjustments. Interacts with guests to obtain feedback on quality of service and food in outlet
    • Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting
    • Be a brand advocate by providing guests with accurate information regarding our venues, menus, pricing and future events.
    • Build and promote teamwork through proactive interaction
    • Fully understand and comply with all regulations that pertain to health, safety and labor requirements
    • Documents inventory forecast usage and monitors supply so that outlets are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service.

    Your experience and skills include:

    • Previous experience in a similar role is required
    • Degree in Hospitality Management or related field
    • Service focused personality is essential and a passion for everything food and beverage

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on to apply

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  • Send your application

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