Assistant General Manager at Brites Management

DUTIES AND RESPONSIBILITIES

• Assist the General Manager in his day to day operations.
• Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
• Provides training to staff and HOD's.
• Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
• Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process.
• Selects or assist in the selection of hotel staff and completes all new hire paper works.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.
• Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
• Assist the GM in in all aspects of business planning.
• Must be available 24/7 in case to respond to any guest or employee emergencies.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Respond to audits to ensure continual improvement is achieved.
• All Other duties as assigned by the General Manager or Management.

QUALIFICATIONS

• Bachelor's degree  in Hospitality, Food and Beverage or other related field.
• A minimum of 3 years’ experience in hotel or hospitality industry as an assistant general manager and experience in front office management.
• Communication, Supervisory skills, Planning and reporting skills