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  • Posted: Feb 20, 2020
    Deadline: Not specified
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    The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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    Assistant Manager – Appeals & Grievance Handling

    The job holder is responsible for assisting in the management of Appeals & Grievance Handling in the Authority.

    Key Responsibilities / Duties / Tasks

    Managerial / Supervisory Responsibilities:

    1. Prepare summary of appeals and grievance cases;
    2. Receive and forward appeal requests and notification letters to the Manager
    3. Oversee research, investigation, negotiation and resolution of all types of appeals and grievances.
    4. Maintain a positive image of the authority at all times;
    5. Any other duties as may be assigned from time to time.
    6. Prepare formal briefs and appears at hearings
    7. Work with HR colleagues in development of integrated appeal and grievance solution
    8. Ensure that all staff members know what steps to follow and whom to contact in case of a grievance
    9. Work with line managers to ensure compliance to labour and other statutes relating to staff issues
    10. Liaise with key stakeholders and external bodies shaping future policy in areas of employee relations and policy.
    11. Liaise with the Legal Department on cases of appeal arising from the disciplinary process
    12. Ensure performance and development of staff under their supervision;

     

    Operational Responsibilities / Tasks:

    1. Review and update of the grievance procedure
    2. Assist the Manager in Planning, organizing, and directing the work activity of the appeal and grievance team which are consistent with the Authority’s policies and procedures
    3. Assist in Carrying out research, investigation, negotiation and resolution of all types of appeals and grievances
    4. Coordinate and facilitate grievance procedures
    5. Ensures safe custody that information and records are
    6. Conduct regular refresher training for current employees, updating them on revisions to the process.

    Job Dimensions

    Financial Responsibility:

    Development  of budgets

    Responsibility for Physical Assets:

    1. Responsible for physical assets assigned by the institution.
    2. Provide oversight for all departmental physical assets.

    Decision Making:

    1. Make strategic, operational and financial decisions
    2. Plans the work of subordinates
    3. Assigns work to subordinates
    4. Monitors subordinates work performance
    5. Appraises/evaluates subordinates performance

    Working Conditions:

    Works predominantly in a comfortable environment.

    Job Competencies (Knowledge, Experience and Attributes / Skills).

    Academic Qualifications

    Bachelor’s degree in a relevant field

    Professional Qualifications / Membership to professional bodies

    Higher Diploma in Human Resource Management/ Certified Human Resource Professional (CHRP)

    Membership to a Professional Body (IHRM)

    Previous relevant work experience required.

    At least four (4) years’ relevant work experience, one (1) of which should have been in a supervisory role.

    Functional Skills:

    IT Proficiency

    Behavioral Competencies/Attributes:

    1. Effective interpersonal and communication skills
    2. Strong analytical and problem solving abilities
    3. Interpersonal skills
    4. Public Relations

    Method of Application

    Interested and qualified? Go to Kenya Revenue Authority (KRA) on www.kra.go.ke to apply

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