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The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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The job holder is responsible for assisting in the management of Appeals & Grievance Handling in the Authority.
Key Responsibilities / Duties / Tasks
Managerial / Supervisory Responsibilities:
- Prepare summary of appeals and grievance cases;
- Receive and forward appeal requests and notification letters to the Manager
- Oversee research, investigation, negotiation and resolution of all types of appeals and grievances.
- Maintain a positive image of the authority at all times;
- Any other duties as may be assigned from time to time.
- Prepare formal briefs and appears at hearings
- Work with HR colleagues in development of integrated appeal and grievance solution
- Ensure that all staff members know what steps to follow and whom to contact in case of a grievance
- Work with line managers to ensure compliance to labour and other statutes relating to staff issues
- Liaise with key stakeholders and external bodies shaping future policy in areas of employee relations and policy.
- Liaise with the Legal Department on cases of appeal arising from the disciplinary process
- Ensure performance and development of staff under their supervision;
Operational Responsibilities / Tasks:
- Review and update of the grievance procedure
- Assist the Manager in Planning, organizing, and directing the work activity of the appeal and grievance team which are consistent with the Authority’s policies and procedures
- Assist in Carrying out research, investigation, negotiation and resolution of all types of appeals and grievances
- Coordinate and facilitate grievance procedures
- Ensures safe custody that information and records are
- Conduct regular refresher training for current employees, updating them on revisions to the process.
Job Dimensions
Financial Responsibility:
Development of budgets
Responsibility for Physical Assets:
- Responsible for physical assets assigned by the institution.
- Provide oversight for all departmental physical assets.
Decision Making:
- Make strategic, operational and financial decisions
- Plans the work of subordinates
- Assigns work to subordinates
- Monitors subordinates work performance
- Appraises/evaluates subordinates performance
Working Conditions:
Works predominantly in a comfortable environment.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications
Bachelor’s degree in a relevant field
Professional Qualifications / Membership to professional bodies
Higher Diploma in Human Resource Management/ Certified Human Resource Professional (CHRP)
Membership to a Professional Body (IHRM)
Previous relevant work experience required.
At least four (4) years’ relevant work experience, one (1) of which should have been in a supervisory role.
Functional Skills:
IT Proficiency
Behavioral Competencies/Attributes:
- Effective interpersonal and communication skills
- Strong analytical and problem solving abilities
- Interpersonal skills
- Public Relations