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  • Posted: Jun 21, 2022
    Deadline: Not specified
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    The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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    Assistant Manager – Domestic Taxes Business Application Support

    Job Summary      

    The job holder is responsible for;

    • Providing effective and adequate technical support to operational systems by addressing system problems and user requests.
    • Providing continual improvements to existing business systems and supporting systems by ensuring that solutions designed to address business needs meet the required quality standards.
    • Maintaining operational readiness of business systems through supervision and coordination of technical systems support teams
    • Carry out and supervise analysis, categorization and escalation of issues reported. Prepare data correction scripts and escalate enhancements and defects to developers and issues requiring clarification to business transformation offices

    Key Responsibilities

    Reviews the Software Change Requests (SCRs) for systems changes/enhancements to ensure that they have adequately addressed the requested changes and identifies areas of improvement before approving for implementation.

    • Monitors and maintains operational readiness of business systems by enforcing standards set to address identified system issues.
    • Identifies areas of potential systems and process improvements, assesses them for both technical and business suitability and advises stakeholders appropriately.
    • Reviews systems technical requirements specifications to ensure that they are well articulated and properly documented before seeking automation approvals of business processes
    • Vets systems technical requirements specifications and System Use Cases (SUCs) for completeness, relevance, viability and makes recommendations for improvement.
    • Recommends risk-mitigating measures and ensures that they are addressed as part of systems maintenance initiatives.
    • Vets escalated incidents and problems affecting business systems to ascertain validity and makes appropriate recommendations.
    • Monitors allocated tasks to ensure that escalated problems are resolved within set timelines and standards and leads in resolving complex issues
    • Evaluates systems performance parameters, identifies areas of improvement, Implements system improvements and advises stakeholders
    • Implements the Service Level agreements for IT services of the unit.
    • Monitors performance of business systems architecture components, evaluates their effectiveness and advises the manager on areas requiring review/improvement
    • Develops the unit’s Annual Work Plan and draft budget and coordinates their implementation;
    • Prepares monthly, quarterly, annual and ad hoc reports for the unit;
    • Ensures that the unit meetings are held as stipulated in management guidelines;
    • Develops, mentors and coaches staff in the unit;
    • Conducts performance management in the unit;
    • Coordinates implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.
    • Ensure compliance to ISO (9001/2015 and 27001/2013) and data security requirements.

    Academic and  Professional Qualifications        

    Academic Qualifications

    • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

    Required Certifications/Trainings

    Professional Certification or Training in any one of the following areas is required:

    • Business Systems Analysis i.e. CBAP Certification / Training
    • Systems Modelling and Design Techniques
    • Process Modelling and Design Techniques

    Desired Certifications

    Certification or training in any of the following areas will be an added advantage:

    • Training in middle level management / Supervisory Skills courses.
    • IT Governance i.e. ITIL or COBIT 4/5
    • Project Management i.e. PMP or Prince 2
    • Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
    • Training in operating systems i.e. Windows, Linux or Unix.

    Technical Skills 

    • Proven skills in database management tools
    • Proficiency in Java programming language and PL/SQL
    • Working knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
    • Working knowledge of structured programming and database design concepts

    Method of Application

    Interested and qualified? Go to Kenya Revenue Authority (KRA) on www.kra.go.ke to apply

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