Assistant Manager (ICT)– DTD Application Support at Kenya Revenue Authority (KRA)

Purpose of the job:

Providing technical support to enterprise business applications.

Key Responsibilities of the job:

• Identification and resolution of application problems and user requests within the stipulated SLA timelines
• Vet systems technical requirements specifications and System Use Cases (SUCs) for completeness, relevance, viability and makes recommendations for improvement.
• Analyse the Software Change Requests (SCRs) for application changes/enhancements prior to implementation.
• Ensure compliance to ISO (9001/2015 and 27001/2013) and data security requirements.
• Management of Performance, Audit and Integrity programmes.  

Academic qualification:

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or any other IT related field from a recognized university.
• Post Graduate degree in related field is an added advantage. 

Professional Qualifications

• Certification in any of the following; IT Governance i.e. ITIL or COBIT, Project Management i.e. PMP or Prince 2, Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server, Linux or Unix administration, CBAP Certification
• Project Management certification is an added advantage
• Membership in a recognized IT related professional body. 

Work experience:

• Minimum four (4) years’ experience in System Analysis in a large or busy organization with at least one (1) year in a supervisory role.
• Proven experience in integration of business systems.
• Working knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.),
• Working knowledge of structured programming and database design concepts
• Working knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
• Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
• Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
• Working knowledge of Linux/Unix and Windows operating system platforms
• Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
• Knowledge of system design and modelling techniques
• Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
• Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i. MS Project and Presentation i.e. MS PowerPoint 

Key Competencies:

• Resilience, Focus, result oriented and a team player
• Strong analytical, diagnostic, decision making and problem solving skills
• Attention to details and ability to work under minimum supervision.
• Proactivity and strong interpersonal skills