Assistant Manager – Marketing & Communication. at Kenya Revenue Authority (KRA)

Purpose of the job.

Support the planning, implementation and monitoring of marketing and communication initiatives.

Key Responsibilities 

• Assist in developing of comprehensive marketing strategies aligned with the Authority's objectives.
• Coordinate and monitor marketing campaigns to promote services and programs in the Authority.
• Maintain strong relationships with internal and external stakeholders, including taxpayers, government agencies, and other partners.
• Analyse market and taxpayer information to support development of brand strategy and enhance the Authority’s image and reputation.
• Coordinate and monitor the implementation of the approved Corporate Social Responsibility programmes
• Manage the implementation and analysis of outbound customer campaigns on behalf of the Business Teams
• Support and give accurate feedback on new or existing services and products to Customer Service Advisors to ensure that customers are provided with accurate information regarding all services and products.
• Ensure the delivery of consistent messaging and brand management throughout all external and internal communications.
• Management of performance, audit, integrity, QMS and risk programmes

 Academic qualification

• Bachelor’s degree in Marketing, Communications, Public Relations or any other relevant field from a     recognized. 

Work Experience:

• Minimum of 4 years relevant work experience with at least one (1) year in a supervisory role.

Key Competencies:

• Resilience, Focus, result oriented and a team player
• Strong analytical, diagnostic, decision making and problem solving skills
• Attention to details and ability to work under minimum supervision.
• Proactivity and strong interpersonal skills