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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
Job Purpose Statement
Driving of Customer Experience engagements aimed at engraining the service culture across the organization through trainings and implementation of feedback received across the bank. To focus on the people side of service, including cascade of the Customer Experience Essence, Service Standards and igniter led engagements. Entrench customer centricity in product and service delivery across all customer touch points
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