Assistant Manager at Summit Recruitment and Search

Duties/Responsibilities:

• Being the contact point for the guests during their stay at Arijiju and communicating logisitics/plans with the rest of the team.
• Taking all plans and wake up calls for the guests and communicating this with the team. Co-ordinating logistics between activities and guest movements with the rest of the team.
• End of month stock take and inventory management as well as compiling and sending weekly shopping orders.
• Ensure front of house teams all work together and in sync to provide the best possible service to guests.
• Discretion and respect for guest privacy
• Working well with general managers and supporting them in what tasks they need.
• Daily property checks from rooms and general house cleanliness. As well as ensuring each department is doing what’s required to keep the property to the highest standard.
• Supports staff results by communicating job expectations and planning, monitoring, of SOP’s
• Aid in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards set by the GM’s
• Communicating any maintenance issues, breakages, etc to GM’s to ensure any issues are dealt with.

Requirements

• Bachelor degree or Diploma from a reputable institution
• At least 5 years of experience in a 5 star lodge in a similar role
• Excellent communication skills in English both orally and in writing
• Team Player – must be willing to teach and help in all departments.
• Ability to work well under pressure and in high stress environments
• Proven experience of hosting Hosting Skills guests from all over the world.
• Being able to deal with high profile clients and their needs.
• General Computer skills are needed and being able to work on Excel and word are a must.

Deadline for applications: 30th March, 2024