Assistant Property Manager at Home Universal

Role Summary:

• The Assistant Property Manager will support the Property Manager in overseeing the daily operations, management, and maintenance of assigned properties. This role includes tenant relations, financial management, property inspections, and coordination of maintenance services to ensure the properties are well-maintained and meet all regulatory and safety standards.

Key Responsibilities:

Tenant Relations:

• Handle tenant inquiries, complaints, and concerns promptly and professionally.
• Assist with lease agreements, renewals, and terminations.
• Coordinate move-ins, move-outs, and ensure all documentation is accurately completed.

Financial Management:

• Assist in preparing property budgets and financial reports.
• Monitor rent collections, prepare invoices, and handle delinquent accounts.
• Assist in managing service charges, property taxes, and utility payments.

Property Maintenance:

• Coordinate and supervise maintenance requests and repairs.
• Conduct regular property inspections to ensure compliance with safety standards.
• Assist in sourcing and managing contractors and vendors for property services.

Administrative Support:

• Maintain accurate and up-to-date property records, including tenant files, maintenance logs, and inspection reports.
• Prepare monthly, quarterly, and annual property performance reports.
• Ensure compliance with property management policies, procedures, and regulations.

Marketing and Leasing:

• Assist in marketing vacant units through various channels.
• Conduct property tours for prospective tenants and provide information about the properties.
• Support leasing activities to ensure optimal occupancy rates.

Communication and Reporting:

• Assist the Property Manager in communicating with property owners, tenants, and vendors.
• Prepare and present reports on property performance, occupancy rates, and maintenance activities.

Required Experience:

• Minimum of 3-6  years of experience in property management or a related field.
• Experience in tenant relations, lease administration, and property maintenance.
• Familiarity with financial management, budgeting, and rent collection.

Expertise:

• Strong understanding of property management laws, regulations, and best practices.
• Proficiency in property management software (e.g., Yardi, Zoho, or equivalent).
• Ability to handle multiple properties and tasks simultaneously.
• Knowledge of local real estate market trends and dynamics.

Education:

• A Bachelor’s degree in Real Estate, Property Management, Business Administration, or a related field is preferred.
• Additional certification in property management (e.g., CPM, ARM) is an added advantage.

Skills:

• Excellent communication skills: Verbal and written communication skills to interact effectively with tenants, vendors, and team members.
• Organizational skills: Ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities.
• Customer service orientation: Strong customer service skills to handle tenant inquiries and resolve issues promptly.
• Problem-solving skills: Ability to identify and resolve property-related issues effectively.
• Attention to detail: Meticulous attention to detail in handling documents, financial records, and property inspections.
• Financial acumen: Basic understanding of budgeting, financial reporting, and rent collection.
• Computer proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and property management software.

Training:

• On-the-job training: Training in property management software, tenant relations, maintenance coordination, and financial management.
• Workshops and seminars: Attend relevant workshops, seminars, and training programs in property management and customer service.
• Continual professional development (CPD): Participation in ongoing training programs to stay updated with industry trends and regulations.

Overall Capabilities:

• Ability to work independently and as part of a team.
• Capable of managing stress and resolving conflicts efficiently.
• Flexible and adaptable to changing environments and property needs.
• Strong ethical standards and commitment to maintaining confidentiality.