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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
Job Purpose Statement
The role holder is required to achieve customer growth and retention management for a specific portfolio through collaborative account plan management with the Relationship Management teams and other stakeholders in the organisation. They shall serve as the voice of customer within the Bank, ensuring that all promises to the customer through the relationship management teams are fulfilled. The role holder shall manage the sector’s operational duties, customer queries and arising complaints to closure by closely coordinating interactions between customers and internal stakeholders. They shall be held responsible for achieving process improvement and change management within the corporate banking department. Proactively engage with internal support teams to ensure customer fulfilment while ensuring strict adherence with all policy requirements including proper documentation, routine portfolio monitoring, controls and exemptions management (compliance with credit, AML/KYC requirements).
The role holder will be required to provide active administrative support to the sector head. They will assist RMs with cheque refers, excess requests and credit applications by spreading the financials for further analysis by the RM. Relevant experience in the specific sector will be an added advantage.
Key Accountabilities (Duties and Responsibilities)
Financial 20%
Internal business processes 20%
Customer 40%
Learning and growth 20%
Job Specifications
Academic:
Professional:
Budget/ Accountability:
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